Sends a shift swap request to other employees for swapping shifts. The employee can
specify the shifts they want to swap and the employees they want to swap with. Call this action
after GetEmpForShiftSwap to get the required employee IDs and shift IDs.
Required Editions
| User Permissions Needed |
|
| To build and manage Service Agents: |
Manage Agentforce Service Agents AND Manage AI Agents
OR
Customize Application
|
Action Details
To use this action, customize it according to your business’s
security standards. We recommend configuring your agent to confirm the requester's identity
before completing this action on their behalf. See Maintain Trust with Agentforce
Actions.
| API Name |
SwapShifts |
| Action Type |
Standard |
| Reference Action Type |
Flow |
| Reference Action |
Swap Shifts |
| Inputs |
Replacement Employee IDs, Shift IDs, Service Process Name |
| Outputs |
Status Message, Case Number |
| Does this action execute one or more prompt templates? |
No |
Examples of Utterances that Trigger This Action
- "Swap my shift with Alex."
- "Send a shift swap request for Friday."
- "Ask my coworkers to take my Saturday shift."
