Employees use this action to request workplace accommodations (for example, ergonomic furniture or specialized equipment) through the HR service agent.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To build and manage Service Agents: |
Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application |
Action Details
To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.
This action initiates the secure creation of a case and moves the conversation from the AI agent to HR or Legal specialists using the Escalate Confidential Complaint flow.
| API Name | WorkplaceAccommodation |
| Action Type | Standard |
| Reference Action Type | Flow |
| Reference Action | Workplace Accommodation |
| Inputs | Employee ID, Accommodation Description, Accommodation Type, Preferred Contact Method, Accommodation Duration, Service Definition ID |
| Outputs | Case Number, Status |
| Does this action execute one or more prompt templates? | No |