Submits a payroll discrepancy report for an employee by creating a service request and a
related case. Use it when a user directly reports a payroll issue, or as a follow-up to the Get
Payroll Discrepancy action to file a case for the affected pay period.
Required Editions
| User Permissions Needed |
|
| To build and manage Service Agents: |
Manage Agentforce Service Agents AND Manage AI Agents
OR
Customize Application
|
Action Details
To use this action, customize it according to your business’s
security standards. We recommend configuring your agent to confirm the requester's identity
before completing this action on their behalf. See Maintain Trust with Agentforce
Actions.
| API Name |
ReportPayrollDiscrepancy |
| Action Type |
Standard |
| Reference Action Type |
Flow |
| Reference Action |
Report Payroll Discrepancy |
| Inputs |
Service Process Name, Discrepancy Type, Short Description, Pay Period ID, Check Date |
| Outputs |
Status Message, Case Number, Error Message |
| Does this action execute one or more prompt templates? |
No |
Examples of Utterances that Trigger This Action
- "My paycheck is wrong—please report it."
- "I'm missing overtime pay. File a discrepancy."
- "Open a case about an incorrect deduction on my check."
