---
schema_version: "1"
id: 7887e7c63af7b6f96123d1a53410d3875eb8dd458bcb1cda44b1357bf7414216
title: Name Change or Personal Identity Update
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/hr_svc_name_change_identity_upd.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.hr_svc_name_change_identity_upd.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1e8b7cfe508f85493d432b004da8272c78831e0010dc09b968d7c2a1ec5854dd
description: Deploy this template to construct a secure pathway for employees to declare legal name changes or modify core identity indicators.
products:
  - Service Cloud
release: "264"
---
# Name Change or Personal Identity Update

Deploy this template to construct a secure pathway for employees to declare legal name changes or modify core identity indicators.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

## Intake Attributes

The intake form for this template captures these details from the employee: Current Legal Name, New Last Name, New First Name, Preferred Name, Effective Date, Reason For Change, Supporting Document Upload, Subject, Case Origin.

## Fulfillment and Integration

This template doesn't include any preconfigured integrations for intake or fulfillment. Manager approval routing is expected. Use Flow Builder to define custom routing logic and fulfillment workflows.