---
schema_version: "1"
id: aa0ac5d3bbdc924b05d17ba6e366a398179aeff02acd5c57939f553dc6a3228e
title: Migrate from Customer Community Plus to Unified Employee License
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/hr_svc_migrate_ccp_to_uel.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.hr_svc_migrate_ccp_to_uel.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5b1e17229c292fe97fbca87e38bbc1a213d4d71694d25ed45dba30f944e19208
description: Migrate your Customer Community Plus (CCP) users to the Unified Employee License (UEL) to streamline administration by establishing employees as first-class, standard Salesforce users. This migration simplifies employee onboarding, provides consistent organizational coverage, and enables modern platform capabilities across Agentforce IT Service, HR Service, and Slack collaboration. Migrating to UEL also eliminates hierarchical disruptions where reporting lines were restricted by license type.
products:
  - Service Cloud
release: "264"
---
# Migrate from Customer Community Plus to Unified Employee License

Migrate your Customer Community Plus (CCP) users to the Unified Employee License (UEL) to streamline administration by establishing employees as first-class, standard Salesforce users. This migration simplifies employee onboarding, provides consistent organizational coverage, and enables modern platform capabilities across Agentforce IT Service, HR Service, and Slack collaboration. Migrating to UEL also eliminates hierarchical disruptions where reporting lines were restricted by license type.

- **[CCP to UEL Migration FAQs](https://help.salesforce.com/s/articleView?id=service.hr_svc_ccp_to_uel_migration_faqs.htm&release=264.0.0&type=5)**  
    Review common questions about CCP to UEL migration, including rollback, downtime, inactive users, phased rollout, sandbox testing, error handling, and post-migration license behavior.
- **[Before You Begin](https://help.salesforce.com/s/articleView?id=service.hr_svc_uel_pre_migr.htm&release=264.0.0&type=5)**  
    Before starting migration, make sure your organization meets the prerequisites required to maintain data integrity and prevent system errors.
- **[Post Migration: What Changes and What Doesn’t?](https://help.salesforce.com/s/articleView?id=service.hr_svc_post_migration_changes_overview.htm&release=264.0.0&type=5)**  
    CCP to UEL migration is a foundational shift in how employee users are modeled, focusing on identity transformation.
- **[Migrate to UEL](https://help.salesforce.com/s/articleView?id=service.hr_svc_migrate_to_uel.htm&release=264.0.0&type=5)**  
    Migrate your Customer Community Plus (CCP) users to the Unified Employee License (UEL).
- **[Post Migration Checks](https://help.salesforce.com/s/articleView?id=service.hr_svc_uel_migr_troubleshooting.htm&release=264.0.0&type=5)**  
    While validation is optional, we recommend completing these steps to ensure all features function as expected after the migration:
- **[Set Up User Access Policies for UEL Migration](https://help.salesforce.com/s/articleView?id=service.hr_svc_set_up_user_access_policies_uel_migration.htm&release=264.0.0&type=5)**  
    After the migration is successful, assign the required permission sets to your migrated employee users. We recommend assigning the Employee Enablement Program Unified Employee User and the Employee Hub Unified Employee User permission sets.