Marks an employee task as complete in HiBob and creates a case to track the request.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To build and manage Service Agents: |
Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application |
Action Details
To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.
| API Name | MarkTaskAsComplete |
| Action Type | Standard |
| Reference Action Type | Flow |
| Reference Action | Mark Task As Complete |
| Inputs | Task ID, Service Definition ID |
| Outputs | Status, Case Number |
| Does this action execute one or more prompt templates? | No |
Examples of Utterances that Trigger This Action
- "Mark my onboarding task as done."
- "I've finished that task. Close it out."
- "Complete the task for me."