Retrieves standardized categories to gather specific data during the conversation before a confidential case is created.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited Edition with Employee Service |
| User Permissions Needed | |
|---|---|
| To build and manage Service Agents: |
Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application |
Action Details
To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.
| API Name | Get Picklist Items |
| Action Type | Standard |
| Reference Action Type | Invocable Action |
| Inputs | Field Name, Object Name |
| Outputs | Picklist Values |
| Does this action execute one or more prompt templates? | No |