Retrieves the list of cases belonging to the logged-in employee. Returns the employee's own cases as a JSON list along with a count of how many cases were found.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To build and manage Service Agents: |
Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application |
Action Details
To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.
| API Name | GetEmployeeCases |
| Action Type | Standard |
| Reference Action Type | Flow |
| Reference Action | Get Employee Cases |
| Inputs | NA |
| Outputs | Case Count, Cases JSON, Error Message, Is Success |
| Does this action execute one or more prompt templates? | No |
Examples of Utterances that Trigger This Action
- "Show me all my support cases."
- "How many open cases do I have?"