Retrieves details of one of the logged-in employee's own cases by its case number, including subject, description, status, priority, and origin.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To build and manage Service Agents: |
Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application |
Action Details
To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.
| API Name | GetEmployeeCaseById |
| Action Type | Standard |
| Reference Action Type | Flow |
| Reference Action | Get Employee Case By ID |
| Inputs | Case Number |
| Outputs | Case Number, Subject, Description, Status, Priority, Origin, Error Message, Is Success |
| Does this action execute one or more prompt templates? | No |
Examples of Utterances that Trigger This Action
- "Show me the details of <case number>."
- "What's the status of my <case number>?"
- "What's the origin and priority of my <case number>?"