---
schema_version: "1"
id: 2392eda780962f13b21cba7821fbeaefbcdb672dcdc2d6dda598b0500fcd8251
title: Enable Feature Access
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/hr_svc_enable_employee_access.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.hr_svc_enable_employee_access.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6a3b5ed226959682ff15b6848b181167fbd4549f0df3974c9b9dcbc1dfaf1cee
description: Set the required access and system settings needed for confidential case reporting.
products:
  - Service Cloud
release: "264"
---
# Enable Feature Access

Set the required access and system settings needed for confidential case reporting.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d57509e59">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d57509e59 ">To submit and manage confidential cases:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d57509e59 ">Confidential Case Management</td>

          </tr>
        </tbody>
      </table>

## Configure the Case Object Record Type

Set up the required confidential case type to route sensitive employee reports.

1. From Setup, in the Quick Find box, enter and select **Object Manager**.
2. Click the **Case** object.
3. Go to Fields & Relationships.
4. Select the **Type** field.
5. Under Case Type Picklist Values, click **New**.
6. Add the new picklist value Confidential.
7. Save your changes.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note

When managing an environment that uses languages other than English, override and manually update the flow so the picklist values match your local language.

## Configure the Public Complaint Object Record Type

Set up the required confidential case type to route sensitive employee reports.

1. From Setup, in the Quick Find box, enter **Object Manager**.
2. Click the **Public Complaint** object.
3. Go to Fields & Relationships.
    
    1. For Type: Select the **Type** field. Under Type Picklist Values, click **New**. Add the new picklist value Confidential. Save your changes.
    
    1. For Subtype: Select the **Subtype** field. Under Subtype Picklist Values, click **New** and add subtype picklist values as required. Save your changes.

## Create a Confidential Case Report

Create this report so authorized HR or Legal personnel can monitor all submitted confidential cases.

1. Go to the Reports tab.
2. Click **New Report**.
3. Select the **Cases** report type and click **Start Report**.
4. In the Report Builder, go to the Filters pane.
5. Add a filter for the Type field.
6. Set the filter by selecting Field as Type, Operator as Equals, and Value as Confidential.
7. Apply the filter.
8. Save and run the report.

### Implement Sharing Rules for Public Complaint Records

Create a public group for authorized HR personnel and set up a sharing rule to restrict visibility of sensitive complaints to only those users.

For detailed instructions on setting up criteria-based sharing rules, see [Sharing Rules](https://help.salesforce.com/s/articleView?id=platform.security_about_sharing_rules.htm&language=en_US).