---
schema_version: "1"
id: 86a2b19f5087862671ceccb1913b48b8bc5fd2bcbd576684f164deed5db28cc9
title: Configure HR Service Features and Feature Sets
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/hr_svc_disc_set_up_features_sf_go.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.hr_svc_disc_set_up_features_sf_go.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: adcc11dc8ded544de482f9e00bd17e0af3cb58e3ac62bb5bfdb8153949e881ce
description: Explore, set up, configure, and monitor HR Service features and feature sets in one streamlined Salesforce Go experience after initial setup. Access resources such as videos, online tours, Trailhead, and Salesforce Help to learn about features and complete configuration, discover additional HR Service features and eligible add on licenses based on your edition, and if the Your Account app is enabled, purchase select add ons directly from Salesforce Go.
products:
  - Service Cloud
release: "264"
---
# Configure HR Service Features and Feature Sets

Explore, set up, configure, and monitor HR Service features and feature sets in one streamlined Salesforce Go experience after initial setup. Access resources such as videos, online tours, Trailhead, and Salesforce Help to learn about features and complete configuration, discover additional HR Service features and eligible add on licenses based on your edition, and if the Your Account app is enabled, purchase select add ons directly from Salesforce Go.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Feature sets group related features around a business goal, while features are the individual capabilities or setup steps within a feature set.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small " summary="Feature and Feature Sets">
        <caption>Feature and Feature Sets</caption>
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d32875e68">Available Feature Sets</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d32875e71">Avai;lable Features</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Available Feature Sets" class="slds-cell-wrap" style="vertical-align:top;" headers="d32875e68 "><strong>Set Up and Deliver HR Service Across Channels</strong>: Set up core HR Service
              capabilities and deliver a consistent support experience across employee channels.</td>

            <td data-label="Avai;lable Features" class="slds-cell-wrap" style="vertical-align:top;" headers="d32875e71 ">
              <p style="margin-bottom:0;"><strong>Employee Provisioning</strong>: Automatically set up foundational HR Service components
                such as employee records, person accounts, portal readiness, and required access.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Available Feature Sets" class="slds-cell-wrap" style="vertical-align:top;" headers="d32875e68 "><strong>Resolve Issues with HR Service</strong>: Manage employee requests efficiently with the
              essential processes and tools needed for resolution.</td>

            <td data-label="Avai;lable Features" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d32875e71 ">
              <p style="margin-bottom:0;"><strong>Enablement for HR Service</strong>: Build guided hire to retire enablement journeys that
                help employees get the right support, tools, and information at the right time.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Available Feature Sets" class="slds-cell-wrap" style="vertical-align:top;" headers="d32875e68 "><strong>Measure and Improve HR Services Effectiveness</strong>: Use analytics and feedback
              insights to monitor performance and continuously improve HR service quality.</td>

          </tr>
        </tbody>
      </table>

1. Select **Salesforce Go** from the gear menu or from the main Setup menu. The search feature in Salesforce Go suggests feature names that are similar to the search term you enter. You can search for any feature within HR Service.
2. Go to the Feature Sets tab and set the filter for HR Service.
3. Find the Set Up and Deliver HR Service Across Channels feature set under HR Service that you can set up using Salesforce Go.
4. Click **Keep Going** on the feature set that you want to set up. Follow the steps and you are done.
5. To learn more about Salesforce Go, see [Discover and Set Up Features with Salesforce Go](https://help.salesforce.com/s/articleView?id=xcloud.setup_salesforce_go.htm&language=en_US).