Creates a new support case for the logged-in employee. The running user is the contact and owner of the case.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To build and manage Service Agents: |
Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application |
Action Details
To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.
| API Name | CreateEmployeeCase |
| Action Type | Standard |
| Reference Action Type | Flow |
| Reference Action | Create Employee Case |
| Inputs | Case Subject, Case Description, Case Priority, Case Origin |
| Outputs | Case Number, Case ID, Case URL, Is Success, Error Message |
| Does this action execute one or more prompt templates? | No |
Examples of Utterances that Trigger This Action
- "Log a case for a benefits enrollment problem I ran into."
- "I need to file a case for a payroll issue I'm having."
- "I want to report an issue with my expense reimbursement — create a case for it."