Adds a comment to one of the logged-in employee's own cases, identified by case number.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To build and manage Service Agents: |
Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application |
Action Details
To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.
| API Name | CreateCaseComment |
| Action Type | Standard |
| Reference Action Type | Flow |
| Reference Action | Create Case Comment |
| Inputs | Case Number, Comment |
| Outputs | Comment ID, Is Success, Error Message |
| Does this action execute one or more prompt templates? | No |
Examples of Utterances that Trigger This Action
- "Add a comment to my case <case number> saying the issue is still happening."
- "Update case <case number> with a note that I tried restarting my laptop and it didn't help."
- "Comment on the ticket with <case number> that I found a workaround but still need this fixed."