Files a missed punch or timesheet anomaly correction as a case through Unified Catalog. Use when the employee wants to correct a missed punch, late arrival, early departure, or missed meal break, or to log a new entry they forgot to punch.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To build and manage Service Agents: |
Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application |
Action Details
To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.
| API Name | CorrectMissedPunch |
| Action Type | Standard |
| Reference Action Type | Flow |
| Reference Action | Correct Missed Punch |
| Inputs | Issue Type, Shift Date, Requested Start Time, Requested End Time, Requested Meal Break, Comments, Service Process Name |
| Outputs | Status Message, Case Number |
| Does this action execute one or more prompt templates? | No |
Examples of Utterances that Trigger This Action
- "I forgot to clock in this morning, fix my punch."
- "Correct my missed meal break for yesterday."
- "Log the hours I forgot to punch on Tuesday."