---
schema_version: "1"
id: 4e6ab81ee08fe4623ed57db13fce2c33a7b53c09cc4904933eb5ab4f0026063a
title: Protect Confidential Cases with the Public Complaint Case Junction Entity
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/hr_svc_confid_case_rep_public_jun_entity.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.hr_svc_confid_case_rep_public_jun_entity.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c41571ceadfbbb8e7694aa0255378184b04875a932daa21f9f03fcc9879150b5
description: Before case visibility policies, filing a confidential case required the public complaint case junction entity. With the junction entity, you set the required access and system settings, and your employees submit confidential reports through the Employee Portal or Agentforce, where reports are flagged and routed to HR. For new implementations, use case visibility policies.
products:
  - Service Cloud
release: "264"
---
# Protect Confidential Cases with the Public Complaint Case Junction Entity

Before case visibility policies, filing a confidential case required the public complaint case junction entity. With the junction entity, you set the required access and system settings, and your employees submit confidential reports through the Employee Portal or Agentforce, where reports are flagged and routed to HR. For new implementations, use case visibility policies.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Enable Feature Access](https://help.salesforce.com/s/articleView?id=service.hr_svc_enable_employee_access.htm&release=264.0.0&type=5)**  
    Set the required access and system settings needed for confidential case reporting.
- **[Report Confidential Issues](https://help.salesforce.com/s/articleView?id=service.hr_svc_rpt_cnfd_iss.htm&release=264.0.0&type=5)**  
    Learn how employees can securely submit confidential reports through the Employee Portal or Agentforce, with issues automatically flagged and routed to HR.