---
schema_version: "1"
id: 6d4598b180486a56175507081f7bf2069a08e87780a43373d7200aea555e5dd1
title: Show Role-Based AI-Generated Summaries with Enhanced Summaries
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/generative_ai_enhanced_summaries.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.generative_ai_enhanced_summaries.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 07a6dce0f3a1edf215379d492a5a6774369643fa5e22d793e9b7f8ca154fcfcc
description: Boost service team efficiency and save time with AI-generated case summaries tailored for each role and context. Enhanced Summaries show service reps and supervisors only the essential information, so they spend less time interpreting data. Users can generate a summary, issue, and resolution directly from the Case page with a single click. They can then review, edit, and save these summaries. Admins can also configure to let users post these summaries to the case feed and comments.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Show Role-Based AI-Generated Summaries with Enhanced Summaries

Boost service team efficiency and save time with AI-generated case summaries tailored for each role and context. Enhanced Summaries show service reps and supervisors only the essential information, so they spend less time interpreting data. Users can generate a summary, issue, and resolution directly from the Case page with a single click. They can then review, edit, and save these summaries. Admins can also configure to let users post these summaries to the case feed and comments.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

See the checklist to learn how to enable and set up Enhanced Summaries for cases.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d96205e61">Step</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d96205e64">Where to learn more</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Step" class="slds-cell-wrap" style="vertical-align:top;" headers="d96205e61 ">
            <p>
              <strong>Step 1. Check your Agentforce readiness.</strong>
            </p>
            <p style="margin-bottom:0;">See whether you meet the license and edition requirements. If you aren’t sure,
              contact your Salesforce Account Executive to get started.</p>
          </td>

          <td data-label="Where to learn more" class="slds-cell-wrap" style="vertical-align:top;" headers="d96205e64 ">
            <p style="margin-bottom:0;">Salesforce.com: <a href="https://www.salesforce.com/content/dam/web/en_us/www/documents/platform/einstein-features-cheat-sheet.pdf" target="_blank">Salesforce Agentforce Pricing and Readiness
                Guide</a></p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Step" class="slds-cell-wrap" style="vertical-align:top;" headers="d96205e61 ">
            <p>
              <strong>Step 2. Turn on features.</strong>
            </p>
            <p style="margin-bottom:0;">To get started with Enhanced Summaries, turn on Einstein Generative AI, Service AI
              Grounding, and Enhanced Summaries.</p>
          </td>

          <td data-label="Where to learn more" class="slds-cell-wrap" style="vertical-align:top;" headers="d96205e64 ">
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ai.generative_ai_enable.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Einstein Generative AI</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.einstein_generative_ai_enable_grounding.htm&amp;type=5&amp;language=en_US" target="_blank">Turn On Service AI Grounding</a>
            </p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Step" class="slds-cell-wrap" style="vertical-align:top;" headers="d96205e61 ">
            <p>
              <strong>Step 3. Set up Enhanced Summaries for cases.</strong>
            </p>
            <p style="margin-bottom:0;">Set up Case object to use Enhanced Summaries for Case.</p>
          </td>

          <td data-label="Where to learn more" class="slds-cell-wrap" style="vertical-align:top;" headers="d96205e64 ">
            <p style="margin-bottom:0;"><a href="https://help.salesforce.com/s/articleView?id=service.enhanced_summaries_case_setup.htm&amp;release=264.0.0&amp;type=5" title="Enhanced Summaries for Case creates comprehensive summaries tailored for each role and context, by using data from case fields, comments, email messages, and the case feed. Service reps and supervisors ‌can quickly review case details, reducing manual note-taking, handling time, and after-call work. To generate a case summary, issue, and resolution, turn on and set up Enhanced Summaries for Case.">Set Up Enhanced
                Summaries for Case</a></p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Step" class="slds-cell-wrap" style="vertical-align:top;" headers="d96205e61 ">
            <p>
              <strong>Step 6. Get acquainted with case summaries in the console.</strong>
            </p>
            <p style="margin-bottom:0;">See how service reps and supervisors can use summaries to get up to speed on
              cases.</p>
          </td>

          <td data-label="Where to learn more" class="slds-cell-wrap" style="vertical-align:top;" headers="d96205e64 ">
            <p style="margin-bottom:0;"><a href="https://help.salesforce.com/s/articleView?id=service.case_summaries_use.htm&amp;release=264.0.0&amp;type=5" title="You can generate case summaries based on the data from case fields, emails, case feed, and case comments. The summaries are drafted in the language detected from the case subject and description. If the detected language isn’t supported, the summary defaults to English.">Use Case Summaries in the
                Console</a></p>
          </td>

        </tr>
      </tbody>
    </table>

- **[Set Up Enhanced Summaries](https://help.salesforce.com/s/articleView?id=service.enhanced_summaries_set_up.htm&release=264.0.0&type=5)**  
    Follow a few simple steps to create concise summaries and save service teams’ time and increase their efficiency.
- **[Use Case Summaries in the Console](https://help.salesforce.com/s/articleView?id=service.case_summaries_use.htm&release=264.0.0&type=5)**  
    You can generate case summaries based on the data from case fields, emails, case feed, and case comments. The summaries are drafted in the language detected from the case subject and description. If the detected language isn’t supported, the summary defaults to English.

#### See Also

- [_Salesforce Help_: Einstein Generative AI](https://help.salesforce.com/s/articleView?id=ai.generative_ai_about.htm&type=5&language=en_US)
- [_Trailhead_: Einstein GPT: Quick Look](https://trailhead.salesforce.com/content/learn/modules/einstein-gpt-quick-look)
- [Use Case Summaries in the Console](https://help.salesforce.com/s/articleView?id=service.case_summaries_use.htm&release=264.0.0&type=5 "You can generate case summaries based on the data from case fields, emails, case feed, and case comments. The summaries are drafted in the language detected from the case subject and description. If the detected language isn’t supported, the summary defaults to English.")