---
schema_version: "1"
id: 3d361fa527c03a4f236798007f87609ecd450373fe206bbe2c2a753dc7602617
title: Adjust Your Workload Data
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fwm_workload_history_adjust.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fwm_workload_history_adjust.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7673c99975af65296c58e4ffa41b2dd89d29c3cf752f61a10eddb5e64f927aa1
description: Want to clean up your workload to produce a more accurate intelligent forecast? Change, replace, or remove workload data with an adjustment.
products:
  - Public Sector
  - Service Cloud
release: "264"
---
# Adjust Your Workload Data

Want to clean up your workload to produce a more accurate intelligent forecast? Change, replace, or remove workload data with an adjustment.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.fwm_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Frontline Workforce Management.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d2224e58">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d2224e58 ">To view, create, edit, and delete a workload:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d2224e58 ">Workforce Management Analyst AND Workforce Management Planner</td>

          </tr>
        </tbody>
      </table>

1. From the App Launcher, open **Workloads**.
2. Open a workload from the list view.
3. In the Data Detail View, select the checkbox next to a date, and then click **Adjust**.
4. Select an adjustment type:
    - Apply Percentage – Increase or decrease the value by a percentage.
    - Replace Data – Replace the value with a specific number.
    - Skip Data – Exclude the data point entirely.
5. If you select **Apply Percentage** or **Replace Data**, enter the corresponding value.
6. Optionally, you can enter an adjustment reason.
7. Click **Adjust**
8. Save your changes.
9. To update your workload, click the **Refresh Dashboard** icon. This process can take some time.

After the refresh is complete, the adjustment is reflected in the workload data.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-frontline_workforce_management-264-0-0-production-enus/6ed6d790-c8dc-44c2-adf2-f19af27ef204/images/icon_note.png)

Note If you adjust workload data after creating an intelligent forecast, the forecast isn't automatically recalculated. To generate forecast results based on the updated workload data, create a new forecast.

Existing forecasts display the updated historical workload records. However, the forecasted data continues to reflect the workload data that was used when the forecast was originally created.