--- schema_version: "1" id: 2a283b9848c2fa56e704f502074c32fff92217d279fe64bb6699504255bf0394 title: Create a Service Territory collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fwm_service_territory.md canonical_url: https://help.salesforce.com/s/articleView?id=service.fwm_service_territory.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 23b3536b73f30972de96f0904dc07941b32d44247e79355e83a1b45d4cd32637 description: A service territory represents the geographic or functional area where your business operates. products: - Public Sector - Service Cloud release: "264" --- # Create a Service Territory A service territory represents the geographic or functional area where your business operates. ### Required Editions

## Service Territory Use Cases Service territory is a key element when you create a workload history, forecast, or capacity plan in Workforce Management. It’s also important when you create and assign shifts.

Feature	Use Case
Workload History (Workforce Engagement only)	When you create a workload history in Workforce Management, you select a service territory. This service territory determines the time zone used to display the workload history and its related forecast and capacity plan.
Forecast and Capacity Plan (Workforce Engagement only)	A forecast or capacity plan uses the service territory in the associated workload history. This service territory determines the time zone that’s used to display the forecast and capacity plan.
Shift Scheduling	Each shift that you create is based on a single service territory.
Create a Scheduling Rule	The Match Territory scheduling rule type checks if a service resource belongs to a shift’s service territory. A match helps to determine whether the scheduling logic assigns that service resource to the shift.

## Create a Service Territory 1. Open **Service Territories** in the App Launcher. 2. Click **New**. 3. Name your service territory, and select from the list of operating hours. To make this territory active, check the box. Fill in any additional fields you’d like. Shift Scheduling and Workforce Management support only time zones that are based on full hours. For example, GMT+9:00 is supported but not GMT+9:30. 4. Save your changes. ## Create a Service Territory Membership Service territory members are service resources who work in the associated territory within the territory’s operating hours. Linking service resources with service territories allows scheduling to find workers who work in the right locations and within the specified hours. 1. Assign service resources to service territories in the Service Territories related list on the resource detail page. Or add them to the Service Territory Members related list on the territory detail page. 2. Use the **Type** field to indicate whether the territory is a primary or secondary territory for the service resource. Shift Scheduling and Workforce Management don't support the relocation type. The primary territory is where the resource works most often. Secondary territories are territories where the resource can be assigned if needed. A resource can have more than one secondary territory but only one primary territory.