---
schema_version: "1"
id: b479ac5d40d5bd38722d16ecfd4a1d8d6dc0d5333463eb14ea6ed48b0ae04959
title: Manage Shifts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fwm_manage_shifts.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fwm_manage_shifts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7a8712faf175d3a9cd04b5d85e3f581aafdc0f2b521ebec41c9869044a60dd62
description: Create and manage shifts that drive resource availability for on-site and field work.
products:
  - Public Sector
  - Service Cloud
release: "264"
---
# Manage Shifts

Create and manage shifts that drive resource availability for on-site and field work.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.fwm_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Frontline Workforce Management.">View supported editions</a>.</td></tr></tbody></table>

Learn more about shifts:

- [Get Started with Shift Management](https://help.salesforce.com/s/articleView?x=xcloud.shifts_get_started.htm&type=5&language=en_US)
- [Set Up Your System & Core Configuration](https://help.salesforce.com/s/articleView?id=xcloud.shifts_prepare_shift_sched.htm&type=5&language=en_US)
- [Standardize Shift Delivery & Daily Operations](https://help.salesforce.com/s/articleView?id=xcloud.shifts_standardize.htm&type=5&language=en_US)
- [Scale Workforce Automation & Problem Resolution](https://help.salesforce.com/s/articleView?id=xcloud.shifts_automation.htm&type=5&language=en_US)
- [Drive Workforce Engagement & Availability Tracking](https://help.salesforce.com/s/articleView?id=xcloud.shifts_engagement.htm&type=5&language=en_US)

#### See Also

- [Supported Editions for Frontline Workforce Management](https://help.salesforce.com/s/articleView?id=service.fwm_editions.htm&release=264.0.0&type=5 "Learn about the Salesforce user interfaces, editions, and add-ons that support Frontline Workforce Management.")
- [Frontline Workforce Management Limits and Considerations](https://help.salesforce.com/s/articleView?id=service.fwm_limits.htm&release=264.0.0&type=5 "Before setting up Frontline Workforce Management, review these limits and considerations.")
- [Set Up Frontline Workforce Management](https://help.salesforce.com/s/articleView?id=service.fwm_configure_1.htm&release=264.0.0&type=5 "Before your teams can use Frontline Workforce Management, turn it on, assign permission sets, and create a custom Lightning Console app for your team to use.")
- [Workload Histories and Intelligent Forecasts](https://help.salesforce.com/s/articleView?id=service.fwm_history_and_forecasts_about.htm&release=264.0.0&type=5 "A workload history aggregates all or some of your historical workload volume data. Use a workload history as the foundation for building an intelligent forecast, which predicts future work volume based on your historical trends.")
- [Capacity Plans](https://help.salesforce.com/s/articleView?id=service.fwm_capacity_plan_about.htm&release=264.0.0&type=5 "Use capacity plans to determine the coverage required to meet demand by job profile and time period. Capacity plans estimate the staff required by job profile, show the number of assigned and available staff, and create shifts to meet capacity requirements..")