Field Service Operations features Field Service Intelligence dashboards that display key operational metrics and provide data-driven visuals.
Required Editions
| Available in: All Editions supported by Data 360. See Data 360 edition availability. |
| To customize dashboards, contact your Salesforce Account Executive to purchase Tableau +. |
Determine whether you're meeting your field service goals with easy-to-understand data visualizations in the Field Service Intelligence dashboards. The combination of customer data, key performance indicators (KPIs), and artificial intelligence (AI) help your service team improve operations and reduce costs.
To view data in the Field Service Intelligence dashboards, you need to have the features associated with the dashboards configured and populated with data.
- Assets Management Dashboard
Understand and monitor your active assets. Keep up with your organizational goals for average asset uptime, unscheduled downtime, and SLA compliance for asset services. - Parts and Inventory Dashboard
Get insights on your inventory and products. Track and analyze stock levels, consumption rates, demand, and request statuses. - Resource Management Dashboard
Monitor resource utilization, performance efficiency, and burnout risk. You can compare individual metrics against team and organizational benchmarks. - Service Appointments Dashboard
Understand and monitor service appointment volume across your organization by territory, status, work type, account, priority, and other attributes. - Work Orders Dashboard
Understand and monitor work across territories based on status, priority, and other attributes. View trends and keep up with your organizational goals.