---
schema_version: "1"
id: 9675c99c3b8f22ebe63915e2cfd293892c3d41f16acbc9eeaf01a9cc764ba434
title: Track Metrics with Field Service Operations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fso_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fso_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1b2a651c920673137ce07191cc46f3d92f7e47aa65e119656b2193db26756f50
description: Track and monitor the health of your field service workforce, assets, processes, and customers with personalized KPIs and actionable insights, all surfaced in Field Service Intelligence dashboards.
products:
  - Field Service
release: "264"
---
# Track Metrics with Field Service Operations

Track and monitor the health of your field service workforce, assets, processes, and customers with personalized KPIs and actionable insights, all surfaced in Field Service Intelligence dashboards.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Agentforce for Field Service add on or Agentforce 1 Edition.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">To customize dashboards in Unlimited Edition, contact your Salesforce Account Executive to purchase Tableau +.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d22732e61">Permission Sets Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Permission Sets Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d22732e61 ">To manage Data 360:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d22732e61 ">Data Cloud Admin permission set</td>

        </tr>
        <tr class="">
          <td data-label="Permission Sets Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d22732e61 ">To install Field Service Intelligence:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d22732e61 ">Tableau Next Admin</td>

        </tr>
        <tr class="">
          <td data-label="Permission Sets Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d22732e61 ">To use Field Service Intelligence:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d22732e61 ">Tableau Next Limited Consumer</td>

        </tr>

      </tbody>
    </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Field Service Intelligence is available to Field Service and Data 360 users only. To use Field Service Intelligence, your org must have the Field Service Intelligence add-on license. To set up Data 360, see [Set Up and Maintain Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_set_up.htm&language=en_US).

- **[Set Up Field Service Operations](https://help.salesforce.com/s/articleView?id=service.fso_setup.htm&release=264.0.0&type=5)**  
    Use the Field Service Operations Setup page to walk through the prerequisites, and then install Field Service Operations.
- **[Field Service Intelligence Dashboards](https://help.salesforce.com/s/articleView?id=service.fso_dashboards.htm&release=264.0.0&type=5)**  
    Field Service Operations features Field Service Intelligence dashboards that display key operational metrics and provide data-driven visuals.
- **[Operations Home](https://help.salesforce.com/s/articleView?id=service.fs_home.htm&release=264.0.0&type=5)**  
    Field Service Operations Home enhances the efficiency and effectiveness of your field service teams by providing real-time insights and quick access to essential tools and apps.