--- schema_version: "1" id: 3dfb344ae158a45908fc7301fe60ce35975d94ea299b0aef0af5056768ef4358 title: Click Field Service Edge collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fse_parent.md canonical_url: https://help.salesforce.com/s/articleView?id=service.fse_parent.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 9845be215ea6007cbffe6dd034697b35145add04a22e1c077baea35e1ab4d552 description: Field Service Edge is a SaaS solution for field service management for the most demanding mobile field service management challenges. products: - Field Service release: "264" --- # Click Field Service Edge Field Service Edge is a SaaS solution for field service management for the most demanding mobile field service management challenges. Service Edge: - Builds on over 20 years of pioneering product development focused exclusively on optimizing field service. - Provides automated context-based recommendations for service planning, execution, and analysis. - Propels rapid value with intelligent decision making delivered to users in real-time. - Connects service professionals to the business and customers using collaborative mobile tools that improve the experience for each. - Boasts world class security, scalability, and performance for mission-critical service operations. - Uses patented artificial intelligence to transform field service from reactive to predictive. - Offers the richest mobility in field service, which elevates technicians to service professionals - making them positive brand ambassadors. - Transforms service into strategic engagements with customers that build loyalty, productivity, and lifetime customer value. - Enables easy and secure integration with external applications using out-of-the-box adaptors, integration platform, REST/JSON, Web Services/SOAP, and XML over HTTP. Service Edge offers business logic and technical functionality that facilitate successful implementation and operation by various roles within the field service organization, such as: - Schedulers and dispatchers - Field service representatives - Field supervisors - System administrators - Implementers - Managers Service Edge can be customized easily to support specific customer requirements. Service Edge is designed to allow multiple customers to share hardware resources and services while protecting their data privacy and security. For complete product documentation, download these files: - [FSE User Guide](https://org62.my.salesforce.com/sfc/p/000000000062/a/3y000002L3XU/P2z5C_uIEtW9z9Wyw3iW0eObc4FnIX3la.TRXKCTZOU) - [FSE Administration and Configuration Guide](https://org62.my.salesforce.com/sfc/p/000000000062/a/3y000002L3Xj/rT0Ppl0azd9zB.CTA0ZkNfVWOoIDWxTi_I4DiWKXp7s) - [FSE Integration and Developer Guide](https://org62.my.salesforce.com/sfc/p/000000000062/a/3y000002L3Xe/Jcg2MGZDJU0T5XsiY.hs6EUZpkmWYnCSyc0MATYn1V4) - [FSE Logic Documentation](https://drive.google.com/file/d/157S3H1YqdTVkcxq5beNX-_o0QdrS9Oil/view) To request access to the Logic documentation, [open a support ticket.](https://community.clicksoftware.com/) - [FSE Customer Engagement Module Guide](https://org62.my.salesforce.com/sfc/p/000000000062/a/3y000002L3XZ/iF0hlp1c2SQnSs_KW2q0OnDX.CVltSOXmZR7c1_xeac) ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_clicksoftware_field_service_edge-264-0-0-production-enus/cc0671e5-9790-4bc7-b04a-272b96d78220/images/icon_note.png) Note The PDF guides include information applicable for the Fuji MR17 release. For subsequent releases, see the What’s New pages. - **[Field Service Edge Data Exporter](https://help.salesforce.com/s/articleView?id=service.fse_data_exporter.htm&release=264.0.0&type=5)** The Data Exporter tool helps Field Service Edge customers quickly transition to Salesforce Field Service. It does this using a workflow-based process that exports business data objects automatically and reliably. - **[Glossary for Service Edge](https://help.salesforce.com/s/articleView?id=service.fse_glossary.htm&release=264.0.0&type=5)** Learn about the terms you might encounter when working with Click Field Service Edge. - **[What’s New in Click Field Service Edge for Fuji MR23](https://help.salesforce.com/s/articleView?id=service.fse_whats_new_fuji_mr23.htm&release=264.0.0&type=5)** Learn about the new features and enhancements that are part of the Service Edge Fuji MR23 release. - **[What’s New in Click Field Service Edge for Fuji MR22](https://help.salesforce.com/s/articleView?id=service.fse_whats_new_fuji_mr22.htm&release=264.0.0&type=5)** Learn about the new features and enhancements that are part of the Service Edge Fuji MR22 release. - **[What’s New in Click Field Service Edge for Fuji MR21](https://help.salesforce.com/s/articleView?id=service.fse_whats_new_fuji_mr21.htm&release=264.0.0&type=5)** Learn about the new features and enhancements that are part of the Service Edge Fuji MR21 release. - **[What’s New in Click Field Service Edge for Fuji MR20](https://help.salesforce.com/s/articleView?id=service.fse_whats_new_fuji_mr20.htm&release=264.0.0&type=5)** Learn about the new features and enhancements that are part of the Service Edge Fuji MR20 release. - **[What’s New in Click Field Service Edge for Fuji MR19](https://help.salesforce.com/s/articleView?id=service.fse_whats_new_fuji_mr19.htm&release=264.0.0&type=5)** Learn about the new features and enhancements that are part of the Service Edge Fuji MR19 release. - **[What’s New in Click Field Service Edge for Fuji MR18](https://help.salesforce.com/s/articleView?id=service.fse_whats_new_fuji_mr18.htm&release=264.0.0&type=5)** Learn about the new features and enhancements that are part of the Service Edge Fuji MR18 release. - **[What’s New in Click Field Service Edge for Fuji MR17](https://help.salesforce.com/s/articleView?id=service.fse_whats_new_fuji_mr17.htm&release=264.0.0&type=5)** Learn about the new features and enhancements that are part of the Service Edge Fuji MR17 release. - **[Known Issues in Click Field Service Edge](https://help.salesforce.com/s/articleView?id=service.fse_known_issues.htm&release=264.0.0&type=5)** This page describes unresolved issues in the Service Edge system, as of the latest release. When an issue is resolved, it’s removed from the Known Issues table and added to the Resolved Issues table in the What’s New page of the specific release.