This page describes unresolved issues in the Service Edge system, as of the latest release. When an issue is resolved, it’s removed from the Known Issues table and added to the Resolved Issues table in the What’s New page of the specific release.
| ID (Internal) | Description | Region |
|---|---|---|
| 285470 | Mobile (Touch): When the ExecuteMultipleOperations API is triggered with approximately 100 sub-requests, the operation exceeds the timeout threshold. | All |
| 275302 | Documentation: The Max Standard Properties per Collection for the String (4000) UDP type should be 5 instead of 6. | All |
| 263659 | Platform: When loading objects and sorting the Duration column, objects are not loaded in the centralized log view. | All |
| 275520 | Mobile (Touch): In rare cases, iOS users are logged out of the ClickMobile Touch app. | All |
| 275549 | Mobile (Touch): The Barcode Scanning function doesn't always return a correct value on Samsung Galaxy S9 Tab. | All |
| 274818 | Platform: When a user reviews the Incoming Message log, they may encounter an internal server error due to an Index Out of Range limit. | All |
| 259555 |
Mobile: When uploading a log file from ClickMobile Touch with a template that does not contain the attachment schema (such as default Supervisor template) the attachment object creation fails. Workaround: Add the attachment Business View (BV) to the template with its properties, without loading criteria, or add the Schedule view that contains an embedded attachment multivalue. |
All |
| 259780 | Documentation: The IndexedDB component is used instead of the CreateCustomGenericTable function. This section isn't updated: FSE Integration and Developer Guide > Developing with the Service Edge APIs > Development > ClickMobile Object Model Reference > W6.ClickMobile.Web.AddIns.ClientServices Namespace (Touch) > IW6CMControllerServices Interface (Touch) | All |
| 267570 | Schedule: getCandidates doesn't calculate travel time between the new task and tasks scheduled in the future (after "Now"). Instead, it considers tasks scheduled in the past (before "Now") to calculate travel time to the new task. | All |
| 267686 | Mobile: When rescheduling an appointment, if the reschedule operation fails, you would expect to see the original appointment status, but instead you see a generic Open status value. | All |
| 259501 | Documentation: When a JSON request is sent, the key parameter must have a value of -1. This section isn't updated: FSE Integration and Developer Guide > Developing with the Service Edge APIs > Development > Developing with the REST API > JSON Syntax Used in REST Methods | All |
| 244989 | Mobile (Windows 10): When connecting via SSO the Windows 10 browser continues to run in the background. | All |
| 255708 | Schedule: When loading the date picker, an error message is displayed in the browser console. | All |
| 223123 | Mobile: Updating the loading criteria in the Mobility Studio takes a long time. | All |
| 235909 | Platform: Updating the Admin Settings template fails if there’s a very large number of UserSettings. | All |
| 245616 | Mobile (Touch): Copying to the clipboard isn't supported in the ClickMobile app on Windows 10. | All |
| 156349 | Schedule: When searching for domains in the Alert Center, Select/Deselect All affects all domains not just the filtered domains. | All |
| 230754 | Platform: Can’t upload attachments to S3 if the file name isn’t in the Latin alphabet. | All |
| 244270 | Platform: If an outgoing message in JSON format includes a string with a new line the message is displayed with "\n" instead of a new line. | All |
| 239194 | Mobile (Native): When switching between SSO users, the login process fails with a "User credentials mismatch" error. | All |
| 192452 | Schedule: After applying a filter to the Gantt and disabling it, the order of the resources on the Resource list is messed up. | All |
| 214456 | Platform: In the Online Localization tool, "Rule" appears as a localizable dictionary item. | |
| 221800 | Mobile: Windows app performance issues (slow loading of the smart dictionary, hand pointer lost after multiple interactions). | All |
| 214472 | Mobile: Windows app performance issues when opening forms. | All |
| 174838 | Platform: Sometimes the option to add a crew doesn’t work. | All |
| 202400 | Platform: GetCalendarIntervals REST API request doesn’t return Shift Intervals. | All |
| 135268 | Mobile (Touch): iOS 13.1.x Power Map tile issue when zooming in and out of the map. | All |
| 135536 | Schedule: The duration of multiday tasks isn’t recalculated when an overlapping nonavailability is updated. | All |
| 118934 | Mobile (Android): Location service - user coordinates aren’t accurate enough. | All |
| 94865 | Analytics: Analytics isn’t loaded using the IE browser. Security issue with IEFrame. | All |
| 140726 | Analytics: Exporting a table widget to Excel doesn’t work. | All |
| 192024 | Analytics: Not all scheduled emails with PDF analytics reports were sent. | All |
| 91634 | Analytics: Wrong formula for Planned vs Actual Duration dashboard. | All |
| 86444 | Calendar: The Calendar tab is displayed the first time the form is opened. | All |
| 160333 | CEM: Missing slots when a customer tries to change an appointment if the Capacity Limit Rule is selected. | All |
| 161412 | Documentation: Metadata files aren’t available for download from the Field Service documentation. | All |
| 161425 | Documentation: When deleting all NA recurrences but one from an NA series for a single resource, even though there’s no recurrence, the recurrence icon remains. | All |
| 124900 | Logic: Fill-In Task Selection agent doesn’t update all the tasks. | All |
| 135422 | Logic: Tasks are sometimes unscheduled even if the "Never Unschedule Task" option is selected in the Scheduling Stage workflow. | All |
| 50326 | Login: When using SSO, logout isn’t properly performed in a web browser and in PhoneGap. | All |
| 122220 | Lunch Breaks: Lunch breaks are calculated incorrectly in overnight shifts when a lunch break is defined for midnight or later. | All |
| 38008 | Mobile: In ClickMobile, there’s no Push notification when removing an assignment from the engineer horizon. | NA Sandbox |
| 104922 | Mobile: In PGV2 Android, the login screen flickers on logout. | All |
| 65953 | Mobile: In the iOS app, the push notification is received for a property that wasn’t configured in the Task form. | All |
| 103140 | Mobile: In the Timesheet app, an error is shown when trying to add the CrewAllocation view from the toolbox | All |
| 106653 | Mobile: It’s only possible to upload image files using a third party. Uploading any other file type isn’t possible (waiting for a camera plugin fix). | All |
| 98388 | Mobile: Lunch break isn’t updated in the ClickMobile Touch when a task is moved in the Schedule for that time. | All |
| 174935 | Mobile: Postpone lunch break in case of delay updates isn’t supported. | All |
| 93848 | Mobile: Setting the "offline mode" no longer works in Chrome after logout. | All |
| 93109 | Mobile: The client generates GetSchedule and GetGenericObject requests on each refresh, while it shouldn’t. | All |
| 105398 | Mobile: Timesheet Timezone - When the submitted activity is shifted to another time zone, the activity totals in the original timezone aren’t refreshed. | All |
| 150250 | Mobile: Unexpected error in Centralized Log. | All |
| 174373 | Mobile: When defining a multivalue field as a loading criterion, only the first value updates events. | All |
| 91175 | Mobile: When dragging the scroll bar to the bottom of the page using a mouse or a cursor, it auto-collapses the dropdown and the user isn’t able to select the item. | All |
| 174121 | Mobile: When opening the Self-Scheduling app before the Power Map view, the window with the markers isn’t displayed. | All |
| 191975 | Mobile: When selecting an item in a combo box, the tab view is "swiped" automatically to the next tab. | All |
| 122244 | Mobile (Android): Changes from the server/another client that affect items in a Multivalue/One2One list aren’t reflected in the list if it’s open. | PODEV AWS |
| 158970 | Mobile (Android): ClickMobile is unable to access the local camera when using the Open Camera app. | All |
| 133188 | Mobile (Android): In "Current time for debug" mode, when you select a date, the calendar UI still marks the current day in blue instead of black. | All |
| 121436 | Mobile (Android): On devices with Oxygen operating system (One plus 6T and above) there’s no "Use password" option and the user must use biometric authentication. | PODEV AWS |
| 127969 | Mobile (Android): Quick Status Change doesn’t use the Display property- the status names aren’t localized. | All |
| 95785 | Mobile (Android): User A uploads a file while being offline and logs out. When user B logs in, the attachment upload resumes. Upload resume should be per user. | All |
| 101845 | Mobile (Android): When changing between tenants, sometimes you can’t upload an attachment. | All |
| 133756 | Mobile (Android): When double-tapping the text of a multivalue object in a selection list, the object is added to the list twice. | All |
| 140036 | Mobile (iOS): Activity report - #Engineer_SO - custom view is being ignored. | All |
| 99833 | Mobile (iOS): The change Status header is too narrow when the device is rotated. | All |
| 112243 | Mobile (iOS): Mobile Log Activation request is received only when the user is logged in. | All |
| 101315 | Mobile (iOS): The 3D touch display is too large when the device is rotated. | All |
| 133359 | Mobile (iOS): The date doesn’t refresh after midnight. The list view shows the data of the previous day. | All |
| 101032 | Mobile (iOS): The descriptions in the Task List display up to 4 lines instead of 5. | All |
| 128614 | Mobile (iOS): When a property is a Key/Foreign Key/Dictionary on the third level, it won’t be displayed when defining the title and short description for a task in the Task List business view. | All |
| 133775 | Mobile (iOS): When changing the orientation of the screen several times and the attachment description is very long, sometimes the text isn’t clear. | All |
| 103270 | Mobile (iOS): When connected to WiFi with no access to the web, the user isn’t notified about this issue and can’t log in. | All |
| 128616 | Mobile (iOS): When modifying a value in a multivalue or single value form (within a selection list in a form), the change is displayed after closing and reopening the form. | All |
| 99182 | Mobile (iOS): When pressing a notification, the Task form doesn’t open. | All |
| 109267 | Mobile (Touch): The active attribute of Form Validator in Mobility Studio can only be set to True/False. | All |
| 127907 | Mobile (Touch): Activities are only validated in relation to the previous activity. | All |
| 191591 | Mobile (Touch): After updating a crew allocation, some existing crew allocation items disappear from the view. | All |
| 153150 | Mobile (Touch): A relocated resource’s lunch break exceptions (updates) aren’t displayed on the device. | All |
| 161090 | Mobile (Touch): An asset shared by two different mobile users isn’t synced on Update. | All |
| 117389 | Mobile (Touch): Double-clicking a list item, opens the form with the focus not in the correct place. | All |
| 117319 | Mobile (Touch): Dropdown lists in the Win 10 app close when moving the scrollbar using a mouse. | All |
| 120185 | Mobile (Touch): The resource isn’t shown on the map even though coordinates are sent by legacy integration (SXP and SOAP). | All |
| 124325 | Mobile (Touch): Fields from Linked objects can’t be part of the description of the parent object (as was supported in Embedded objects). | All |
| 109972 | Mobile (Touch): In Crew Allocation, crew members don’t appear when the crew includes different engineer districts. | All |
| 152388 | Mobile (Touch): In the Employee view of the Supervisor app, sometimes the progress bar isn’t shown on the engineers’ cards in the correct color until you refresh the view. | All |
| 149485 | Mobile (Touch): In some cases, child dictionary items aren’t showing values when the form is opened the second time. | All |
| 110611 | Mobile (Touch): In the Daily view of the Crew Allocation, if a leader is changed, the view doesn’t update automatically. | All |
| 152382 | Mobile (Touch): In the Timesheet app, the Activity widget displays duplicate values after updating items from the Activity_SO Dictionary. | All |
| 122930 | Mobile (Touch): iOS - When scrolling down a form, the top panel disappears instead of being fixed. | All |
| 109462 | Mobile (Touch): Notification text includes ‘?’ characters instead of special characters. | All |
| 155849 | Mobile (Touch): On iOS, can’t open an attachment if the file extension is capitalized (JPG). | All |
| 160303 | Mobile (Touch): On iOS, the Help from the app settings doesn’t open. | All |
| 157995 | Mobile (Touch): On Windows, the scrollbar is not working as expected. | |
| 152491 | Mobile (Touch): Popup dialogs for Camera and Signature are opened in the wrong size (too small). | All |
| 131172 | Mobile (Touch): Push notification shows only an update message for assignments in the Schedule view. | All |
| 117392 | Mobile (Touch): The Touch functionality is less sensitive on iOS devices than on Android devices. | All |
| 118918 | Mobile (Touch): Timesheet - when moving from a template without the app to a template with the app, the app, and its settings don’t load. | All |
| 144360 | Mobile (Touch): Updating the default English resource file doesn’t affect the client. | All |
| 139044 | Mobile (Touch): Users appear offline when they’re online with full connection/network. | All |
| 136936 | Mobile (Touch): When changing the status in an inner form twice while the form is open, the form won’t be displayed as expected. | All |
| 84369 | New SSO: Override Tenant should take into account the New SSO data. | All |
| 174977 | PDF report: Error 504 is displayed for less than 1 second and then the clear message is displayed. | All |
| 173720 | Platform: After Upgrading to Angular 1.8, when selecting text in a view the form automatically opens. | All |
| 148690 | Platform: Creating a crew from the Crew view initially opens the Resource form. | All |
| 202400 | Platform: GetCalendarIntervals REST API request doesn’t return Shift Intervals. | All |
| 123133 | Platform: The Import tool fails to create users in bulk. | All |
| 192281 | Platform: In a localized Service Edge, when selecting iron rules for a role, out-of-the-box iron rules aren’t displayed. | All |
| 95840 | Platform: Internal Server error 500 when sending GetAppointments with key=’-1’. | All |
| 139671 | Platform: Outgoing Messages aren’t triggered when updating a multivalue via ClickMobile. | All |
| 121427 | Platform: Outgoing messages don’t support time zones in JSON format. | All |
| 161056 | Platform: Password expiration message shouldn’t be displayed to SSO users. | All |
| 158670 | Platform: Sometimes, when changing the selection of the domains in the Alerts Center and clicking Apply, the changes aren’t saved. | All |
| 174838 | Platform: Sometimes the option to add a crew doesn’t work. | All |
| 153335 | Platform: Sometimes the option to delete/edit the series (and not only a single allocation) in recurrent crew allocations isn’t available. | All |
| 155295 | Platform: Sometimes when opening a form with a pagination of 10 Records per Page, some of the items are missing. | All |
| 152907 | Platform: Sorting a column in a view with a Boolean property doesn’t properly sort a false value that represents null values. | All |
| 159384 | Platform: Task form display in German is distorted. | All |
| 149913 | Platform: The General Settings page of Service Edge Setup doesn’t display the number of available field resources. | All |
| 150550 | Platform: The user can set a password with 8 characters even though Password Hardening is switched on. | All |
| 192123 | Platform: Unable to download large manual backup files. | All |
| 157087 | Platform: When changing the FTP user password to a password that was already used, the wrong error message is displayed. | All |
| 120079 | Platform: When creating a new non-active user, the user’s login to Service Edge isn’t disabled. | All |
| 150417 | Platform: When creating a user, the locale, although selected in the UI, isn’t automatically derived from the selected language. | All |
| 155134 | Platform: When sharing a dashboard in Analytics, some of the users in the shared groups are missing. | All |
| 109382 | Rule: In the Extended Time Dependency rule, keywords aren’t filled in. | All |
| 161098 | Schedule: All Task Completion PDF creation processes are aborted for the tenant, after trying to process a task containing too many attachments. | All |
| 161184 | Schedule: A Task Completion PDF report generated manually isn’t displayed in the window when the attachment size is larger than 2.3 MB(approximately). | All |
| 138259 | Schedule: If a language file isn’t found, the Resource menu doesn’t open. | All |
| 155846 | Schedule: If the domain includes a region that doesn’t include districts, the domain sorting is only performed up to the empty region. | All |
| 173560 | Schedule: If the Predictive Travel value isn’t yet available in the cache and the Street-Level Routing (SLR) value is used, the Gap rule might seem to be violated for the first or last assignment on the Gantt. | All |
| 157181 | Schedule: In Accessibility mode, Clear Clipboard in the Clipboard tab and Clear All in the domain selection aren’t displayed in black. | All |
| 150219 | Schedule: In some cases, when scheduling a task after an NA that includes a resource and a crew, the task isn’t scheduled correctly in the Gantt. | All |
| 143066 | Schedule: In Territory Planning, if the scroll bar is located at the bottom of the Manage Resources for ‘xxx’ window, the Selected date dropdown doesn’t open for the lower resources down the list. | All |
| 174688 | Schedule: In the Map view tooltip, sometimes the label Not Supported for skills is missing. | All |
| 159195 | Schedule: Optional hours intervals that start before the daily defined working hours, aren’t properly displayed in the Gantt. | All |
| 192604 | Schedule: Resource relocations create duplicates to existing nonavailabilities. | All |
| 173970 | Schedule: Skills are still displayed in the Resource Tooltip card and in the tooltip after the "Skills over tooltip in resource list 1.0.0" feature is toggled off. | All |
| 160363 | Schedule: The Resource List context menu action Add tasks to Clipboard doesn’t work properly in Monthly view. | All |
| 151253 | Schedule: Toll roads are shown in a resource’s route on the map, although they aren’t considered when scheduling tasks. | All |
| 158540 | Schedule: Unless the Schedule view was previously opened, the layout of the Working Hours window is distorted when opening after using the Online tool for Localization. | All |
| 146968 | Schedule: When duplicating a task, the coordinates aren’t copied to the duplicated task. | All |
| 158808 | Schedule: When editing a polygon in Territory Planning, the Address label in the popup is in the wrong place. | All |
| 158869 | Schedule: When relocating a resource with a daily recurring NA, multiple NAs are created for each day. | All |
| 157189 | Schedule: When trying to update a Territory Planning radius in the map by dragging, the radius isn’t updated. | All |
| 160334 | Schedule: When updating a calendar weekly interval that starts at 00:00, two randomly timed intervals are created. | All |
| 104926 | TS TZ: activity validation is bypassed by the timezone logic when the activity is moved to/from a submitted timesheet. | All |
| 104971 | TS TZ feature doesn’t fully support multiple devices. | All |
| 202420 | When importing an SOUser object, if a user with the same UserName exists, existing SOUser details are overwritten. | All |