| Address |
The address of the line item. The line item inherits its address from its parent
work order, but it can also be updated manually. |
| Asset |
The asset associated with the line item.
If your org uses hierarchical assets
(available after Spring ’16), you sometimes want to link a work order’s line items
with different assets. For this reason, line items don’t automatically inherit their
parent work order’s asset value.
|
| City |
The city where the line item is completed. Maximum length is 40
characters. |
| Country |
The country where the line item is completed. Maximum length is 80
characters. |
| Currency ISO Code |
The ISO code for any currency allowed by the organization. Available only for
Salesforce orgs with the multicurrency feature enabled. |
| Description |
The description of the line item. We recommend describing the steps for a user to
follow to mark the line item Completed. |
| Discount |
The percent discount to be applied to the line item. You can enter a number with
or without the percent symbol and you can use up to two decimal places. |
| Duration |
The estimated time required to complete the line item. Specify the duration unit
in the Duration Type field. |
| DurationInMinutes |
The estimated time required to complete the line item, in minutes. This field is
for internal use. |
| Duration Type |
The unit of the duration: Minutes or Hours. |
| End Date |
The date when the line item is completed. |
| Geocode Accuracy |
The level of accuracy of a location’s geographical coordinates compared with its
physical address. A geocoding service typically provides this value based on the
address’s latitude and longitude coordinates. |
| Is Closed |
Indicates whether the line item is closed. Changing the line item’s status to
Closed causes this checkbox to be selected in the user interface. |
| Is Generated From Maintenance Plan |
Identifies whether the work order line item is generated from a maintenance
plan. |
| Last Referenced Date |
The date when the line item was last modified. Its label in the user interface is
Last Modified Date
|
| Last Viewed Date |
The date when the line item was last viewed. |
| Latitude |
Used with Longitude to specify the precise geolocation of the address where the
work order is completed. Acceptable values are numbers between –90 and 90 with up to
15 decimal places. |
| Line Item Number |
An auto-generated number that identifies the line item. |
| List Price |
The price of the line item (product) as listed in its corresponding price book
entry. If a product isn’t specified, the list price defaults to zero. (Read
only) |
| Location |
A location associated with the work order line item. For example, a work
site. |
| Longitude |
Used with Latitude to specify the precise geolocation of the address where the
work order is completed. Acceptable values are numbers between –180 and 180 with up to
15 decimal places. |
| Maintenance Plan |
The maintenance plan associated with the work order line item. |
| Maintenance Work Rule Id |
(Read Only) ID of the maintenance work rule if the work order or work order line
item was created by a maintenance plan. If created by the One Work Order Line Item per
Asset option on the maintenance plan, the field is populated only on the work order
line item. |
| Minimum Crew Size |
The minimum crew size allowed for a crew assigned to the line item.
If you’re
not using the Field Service managed package, this field serves as a suggestion
rather than a rule. If you’re using the managed package, the scheduling optimizer
counts the number of service crew members on a service crew to determine whether it
fits a line item’s minimum crew size requirement.
|
| Order |
The order associated with the line item. For example, you order replacement parts
before you can complete the line item. |
| Parent Work Order Line Item |
The line item’s parent line item, if it has one.
|
| Postal Code |
The postal code where the line item is completed. Maximum length is 20
characters. |
| Pricebook Entry |
The price book entry (product) associated with the line item. The label in the
user interface is Product. This field’s lookup search only
returns products that are included in the work order’s price book. |
| Priority |
The priority of the line item. The picklist includes the following values, which
can be customized:
|
| Product |
The product (price book entry) associated with the line item. This field’s lookup
search only returns products that are included in the parent work order’s price
book. |
| Product Service Campaign |
The product service campaign associated with the work order line item. |
| Product Service Campaign Item |
The product service campaign item associated with the work order line
item. |
| Quantity |
The line item’s quantity. |
| Recommended Crew Size |
The recommended number of people on the service crew assigned to the line
item. |
| Return Order |
The return order associated with the work order line item. |
| Return Order Line Item |
The return order line item associated with the work order line item. |
| Root Work Order Line Item |
The top-level line item in a line item hierarchy. Depending on where a line item
lies in the hierarchy, its root can be the same as its parent. (Read only) |
| Service Appointment Count |
The number of service appointments on the work order line item. |
| Service Report Template |
The service report template that the line item’s service reports uses.
If you don’t specify a service report template on a work order line item,
it uses the service report template listed on its work type. If the work type
doesn’t list a template or no work type is specified, the line item uses the default
service report template.
|
| Service Territory |
The service territory where the line item work is taking place. |
| Start Date |
The date when the line item goes into effect. |
| State |
The state where the line item is completed. Maximum length is 80
characters. |
| Status |
The status of the line item. The picklist includes the following values, which
can be customized:
- New—Line item was created, but there’s no activity yet.
- In Progress—Work has begun.
- On Hold—Work is paused.
- Completed—Work is complete.
- Cannot Complete—Work couldn’t be completed.
- Closed—All work and associated activity is complete.
- Canceled—Work is canceled, typically before any work began.
|
| Status Category |
The category that each status value falls into. The Status Category
field has eight default values: seven values that are identical to the default
Status values, and a None value for statuses without a status category.
If you create custom Status values, you must indicate which
category it belongs to. For example, if you create a Waiting for Response value,
you can decide that it belongs in the On Hold category.
To learn which processes reference Status Category, see How are Status Categories Used?
|
| Street |
The street number and name where the line item is completed. |
| Subject |
The line item’s subject. For example, Tire Check. |
| Subtotal |
The line item’s unit price multiplied by the quantity. (Read only) |
| Suggested Maintenance Date |
Date when maintenance work is planned. |
| Total Price |
The line item’s subtotal with discounts applied. (Read only) |
| Unit Price |
By default, the unit price for a line item is the product’s list price from the
price book, but you can change it. |
| Work Order |
The parent work order of the line item. Because work order line items must be
associated with a work order, this field is required. |
| Work Order Line Item Number |
An autogenerated number that identifies the work order line item. |
| Work Type |
The work type associated with the line item. When a work type is selected, the
work order line item automatically inherits the work type’s Duration, Duration Type,
and required skills. |
