A linked article is a Knowledge article that is attached to a work order, work order line item, or work type. Linked articles have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
| Field | Description |
|---|---|
| Article ID | The ID of the linked article record, which is created when an article is attached to a record. |
| Article Title | The title of the attached article. |
| Article Version |
The version of the article that is attached to the record. This field displays the title of the attached version, and links to the version. It is a required field on linked articles attached to work orders and work order line items. When you attach an article to a record, that version of the article stays associated with the record even if later versions are published. If needed, you can detach and reattach an article to a record to link the latest version. For example, if an article was entitled “How to Replace a Filter” when it was attached to a work order, this field displays that title and links to the attached version. |
| Knowledge Article ID | Required. The ID of the article that is attached to the record. |
| Last Viewed | The date the article was last viewed. |
| Linked Object Type | Read only. The type of record that the article is attached to. For example, if the article is attached to a work order, this field displays “Work Order.” |
| Linked Record ID | Required. The ID of the record that the article is attached to. For example, if the article is attached to a work order, this field displays the ID of the work order. |
| Record Type ID | The record type of the linked article. This field is populated only if record types are used. |