---
schema_version: "1"
id: a269cda3c9b7c21ad983bcaebc66e9d32a863c42fae74a538c57246ff4c88efe
title: Work Capacity Usage Fields
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_work_capacity_usages_fields.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_work_capacity_usages_fields.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4238a94a739684b9dc9db3b00e0e1e6b38c89cbf3c87f565ba56c137cf0052ba
description: Work Capacity Usages have the following fields.
products:
  - Field Service
release: "264"
---
# Work Capacity Usage Fields

Work Capacity Usages have the following fields.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d93979e67">Field Name</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d93979e70">Description</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Available Capacity (in hours)</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">This value is copied from the <samp class="parmname">AvailCapacityHours</samp> of the
            WorkCapacityAvailability object for the service territory on the same date.</td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Consumption to Limit Ratio (%)</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">
            <p>(Time consumed in hours / Limit in hours) * 100</p>
            <p>Note the following exceptions.</p>
            <ul>
              <li>If a limit isn’t defined (-1) the ratio is -1 (even if consumption is 0 or higher).</li>

              <li>If consumption is 0, and the limit is a number greater than 0, then the ration is
                0.</li>

              <li>If consumption is 0 and the limit is 0, the ration is 100% hard-coded.</li>

              <li>If consumption is greater than 0 and the limit is 0, the ration is calculated as if the
                limit = 0.99 in order to get a result that’s higher than 100%.</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">End Date</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">End date of the time period for which the capacity usage is accumulated.</td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Field Value</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">Value of <samp class="parmname">Service Appointment Field</samp>, the work-specific criteria of
            the capacity limit.</td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Field Value Display Name</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">Workstream display name of <samp class="parmname">Field Value</samp>.</td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Limit Override Policy</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">Defines the relaxation behavior that determines the limit override policy for this
            limit if the limit override policy is set per limit in Field Service Settings. If the limit
            override policy isn’t set per limit, this value is ignored.</td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Limitation (in hours)</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">The <samp class="parmname">Limitation (in hours)</samp> depends on the Limitation Unit. If the
            <samp class="parmname">Limitation Unit</samp> is <code>Hours</code> the value is copied from
            <samp class="parmname">LimitationValue</samp> in the WorkCapacityLimit object. If the
            <samp class="parmname">Limitation Unit</samp> is <code>Percentage</code>, the percentage is
            calculated relative to the availability in the WorkCapacityAvailability object.
          </td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Limitation (in percentage)</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">If the <samp class="parmname">Limitation Units</samp> is <code>Percentage</code> this value
            is copied from the <samp class="parmname">LimitationValue</samp> field of the WorkCapacityLimit
            object.</td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Limitation Units</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">Defines whether the limitation for the workstream in the service territory is in hours
            or as a percentage of all the available hours for all the workstreams for which limitations
            exist in the service territory on a specific day.</td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Original Limitation</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">If the limit value is changed after the work capacity usage was created, this parameter
            is the original value.</td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Service Appointment Field</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">Work-specific criteria used to define the capacity limit for the workstream.</td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Service Territory</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">ID of the service territory of the work capacity workstream for which usage is
            accumulated.</td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Service Territory Limit</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">Applies this work capacity limit to the entire service territory.</td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Start Date</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">Start date of the time period for which the capacity usage is accumulated.</td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Time Consumed (in hours)</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">Time consumed in hours by the workstream in the service territory for the defined
            period.</td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Time Consumed (in minutes)</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">Time consumed in minutes by the workstream in the service territory for the defined
            period.</td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Time Period</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">Duration for defining the capacity limitation on the workstream in the service
            territory.</td>

        </tr>
        <tr class="">
          <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e67 ">Usage Number</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d93979e70 ">A unique identifying number.</td>

        </tr>
      </tbody>
    </table>

#### See Also

- [Manage Work Capacity in Field Service](https://help.salesforce.com/s/articleView?id=service.fs_workcapacitylimits.htm&language=en_US)