---
schema_version: "1"
id: e26b33b6fc22ed1cb1730a447c4e9036f1e5642560cd1475988d73a397948196
title: Work Capacity Usage (WCU)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_work_capacity_usage.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_work_capacity_usage.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5e9267352cd644828da99ec78f6260338323f47b7e48cd00f7ac3fceed1b5994
description: When a work capacity limit (WCL) is activated, Work Capacity Usage (WCU) records with the same criteria are created for each day that has scheduled service appointments within the WCL time range. The time consumed for each WCU aggregates the total scheduled hours of service appointments that conform to the limit criteria that belong to a specific work stream.
products:
  - Field Service
release: "264"
---
# Work Capacity Usage (WCU)

When a work capacity limit (WCL) is activated, Work Capacity Usage (WCU) records with the same criteria are created for each day that has scheduled service appointments within the WCL time range. The time consumed for each WCU aggregates the total scheduled hours of service appointments that conform to the limit criteria that belong to a specific work stream.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

WCU records are updated in real time. When a relevant service appointment is scheduled, rescheduled, or changed in a way that affects its relevance to the limit, the WCU record is updated.

When you deactivate or delete a WCL, all WCU records related to future dates are deleted.

To show the Work Capacity Usages list view, from the App Launcher, find and select **Work Capacity Usages**.

The Work Capacity Usages list view includes the currently active WCLs. It shows the service appointment limit criteria and the time consumed in hours and minutes. If **Average Travel Time** (in minutes) is defined for the service territory, consumption includes travel time.

This view lets you compare the planned limit versus actual scheduled consumption per service territory, day, and type of work. From the WCU list view, you can change the daily limit. You can also change the daily limit from the WCU object via API, the WCU form, and the Summary tab daily view. You can only update the daily limit if service appointments are scheduled for this date. You can’t update the daily limit if the limit is overridden, or not enforced. If the limit changes in the WCL object, any changes you made via the WCU object are overridden. Changes made to the daily limit in the WCU object don't change the WCL object.

![The work capacity usage view shows a list of WCUs.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/wc_usage_view.png)