Configure the availability calculations.
Required Editions
| User Permissions Needed | |
|---|---|
| To set up Work Capacity Availability: | Admin on Field Service |
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Make sure that all capacity limit remote sites are active.
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From Setup, in the Quick Find box, enter Security, and then
select Remote Site Settings.
A list of all registered remote sites is shown.
- Make sure all remote sites whose name starts with FSL CapacityLimit are active.
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From Setup, in the Quick Find box, enter Security, and then
select Remote Site Settings.
- From Setup, in the Quick Find box, enter Field Service Settings, and then select Field Service Settings.
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Under Availability Considerations:
- To always include overtime as available time, select Include Overtime.
- Choose whether to include only primary members or both primary and secondary members of the service territory. If you consider secondary members, their time isn’t exclusively available for the selected service territory.