---
schema_version: "1"
id: e5bb4ee203b234325738f4af607b292a8ade3422272161ba219d7a4a823244fe
title: Apply the Work Capacity Rule to Scheduling Policies
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_work_capacity_apply_rule.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_work_capacity_apply_rule.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: acd3973a3dc7806eb08a365899d18622a605695d5cf9c4c1e279b3aa51899968
description: You can enforce work capacity limits by adding the Work Capacity work rule to policies. If the work rule is applied to the policy, and the work capacity limit is exceeded, Field Service doesn’t schedule a service appointment or return a slot in appointment booking.
products:
  - Field Service
release: "264"
---
# Apply the Work Capacity Rule to Scheduling Policies

You can enforce work capacity limits by adding the Work Capacity work rule to policies. If the work rule is applied to the policy, and the work capacity limit is exceeded, Field Service doesn’t schedule a service appointment or return a slot in appointment booking.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d147906e69">User
              Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d147906e69 ">To apply the Work Capacity rule:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d147906e69 ">Create on Work Rules</td>

          </tr>
        </tbody>
      </table>

1. From **Setup**, in the **Quick Find** box, enter Object Manager, and then select **Work Rules**.
2. Verify that Field Service - Work Capacity Rule has the Capacity Limit layout. If not, edit the layout.
3. From the App Launcher, find and select **Work Rules**.
4. Click **New**.
5. Select **Field Service - Work Capacity Rule**, and then click **Next**.
6. Enter a name for the work rule and optionally a description.
7. Save the work rule.

You can add the work rule to any scheduling policy from the Customize Scheduling Policies page in Guided Setup or from the Scheduling Policy Work Rules related list on a scheduling policy.

You can add only one Work Capacity rule to a scheduling policy.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note  If the work rule isn’t added to the policy, after activating a work capacity limit, you can see the work capacity usage and compare it to the limit, but the limit isn’t enforced.

#### See Also

- [Work Rule Type: Work Capacity](https://help.salesforce.com/s/articleView?id=service.pfs_optimization_theory_work_rules_capacity_limit.htm&release=264.0.0&type=5 "The Work Capacity Apex work rule type sets limits for the work capacity of service resources in a given service territory according to specified criteria. This work rule is available only when you’re using Enhanced Scheduling and Optimization. ")