| Generate new batch upon completion not met |
We couldn’t generate work orders for this maintenance plan. This maintenance
plan uses the Generate new batch upon completion option. When the last work order is
marked complete, a new batch of work orders will be generated. |
When Generate new batch upon completion is enabled, new work orders won’t be
created until the last work order from the previous work order generation is
completed. A work order is considered complete when its status falls into one of the
following status categories: Cannot Complete, Canceled, Completed, or
Closed. |
| Suggested maintenance date is out of range |
Your dates are out of range, so we couldn’t generate work orders for this
maintenance Plan’s maintenance Assets. For each maintenance asset, check that the
Date of the first work order in the next batch is earlier than the maintenance
plan’s maintenance plan end date. Also check that the date of the first work order
in the next batch isn’t so obsolete that the Suggested Maintenance Date on the work
orders would be in the past. |
The end date of the maintenance plan is in the past. On the maintenance asset,
update the Date of the first work order in the next batch to a date:
- Earlier than the maintenance plan’s End Date.
- That doesn’t cause the Suggested Maintenance Date on the work orders to occur
in the past.
|
| No work orders to create |
We couldn't generate work orders for the maintenance plan because no conditions
for generation were met. |
Work orders cannot be created for the specified timeframe.
- Check if the work order dates are in the past.
- Check that the COUNT and UNTIL conditions of RRULES are met.
If some but not all work orders were generated, check that the criteria and
usage conditions on at least one of the maintenance work rules was met.
|
| End date in the past |
We couldn’t generate work orders because the maintenance plan has reached its
end date. To continue generating work orders, update the end date. |
The maintenance plan has expired. Update the maintenance plan with a new end
date. |
| Max limit of Work Orders exceeded |
We couldn’t generate work orders because the work order limit for this
maintenance plan was exceeded. To decrease the number of work orders, decrease
cadence of work order, decrease the Maintenance Plan Generation Time Frame, or
remove some maintenance assets. |
The maximum number of work orders you can generate in any run is 2,600. When
using auto generation and frequency fields, up to 2600 work orders are created and
then the process exits. To reduce the number of work orders generated, update one or
more of the following on the maintenance plan:
- Adjust the generation time frame to increase the span between future work
orders generations.
- Reduce the number of maintenance assets. Work orders are created per asset,
per suggested maintenance date.
- Reduce the number of Maintenance Work Rules.
- Decrease the frequency to increase the time between work order dates.
|
| User does not have access |
We couldn’t generate work orders because the maintenance plan owner doesn’t
have permission to create work orders or service appointments. Ask your Salesforce
admin for help. |
The user doesn’t have rights to create service appointments,work orders or work
order line items. Have the Salesforce admin grant rights.
If
Auto-generate work orders is enabled for maintenance plans, the work
order is created even if the maintenance plan owner doesn’t have permission to
create work orders or service appointments.
|
| Invalid values for Generation Horizon and Generation Time Frame |
We couldn’t generate work orders because some of your Maintenance Plan dates
are out of range. Enter a maintenance plan Generation Horizon (Days) of 365 or less,
and a maintenance plan Generation Time Frame equivalent to 20 years or less. |
The date range for the maintenance plan extends beyond the allowed timeframe.
- Update the Generation Horizon to a value of 365 or less.
- Update the Generation Time Frame to 20 years or less.
|
| Missing maintenance work rule after frequency fields migration |
We couldn’t generate work orders because the maintenance plan’s frequency
fields are blank, and it has no maintenance work rules on the maintenance plan or
any of its Maintenance assets. |
The org has hidden the Frequency fields in Setup, but maintenance work rules
still need to be set up for the maintenance plan. |
| Missing maintenance work rules and frequency fields |
We couldn’t generate work orders because the maintenance plan’s frequency
fields are blank, and it has no maintenance work rules on the maintenance plan. |
The maintenance plan doesn’t have a maintenance work rule or frequency fields
(Generation time frame and generation time frame type) defined. |
| Errors due to customization |
We generated x of y work orders, a of b work order line items, and c of d
service appointments for your maintenance plan. However, some work orders couldn’t
be generated. To find out why, ask your Salesforce admin. Learn More in Salesforce
Help. |
Refer to Determine Whether Customizations are Disrupting Generation for
additional solutions. |
