--- schema_version: "1" id: 24c74829b27750895dcb2c0356954186a9dafaff986e67e853ab3d028e79b8a2 title: Service Territory Fields for Field Service collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_territory_fields.md canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_territory_fields.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 673c67ed5b7bc2b0620f6ae774b5b0767d702438757e8b3861db635537f68c4f description: Service territories, service territory members, and service territory locations have these fields. Sometimes fields aren’t visible or editable depending on your page layout and field-level security settings. products: - Field Service release: "264" --- # Service Territory Fields for Field Service Service territories, service territory members, and service territory locations have these fields. Sometimes fields aren’t visible or editable depending on your page layout and field-level security settings. ### Required Editions
Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
## Service Territory Service territories represent regions in which field service work can be performed.
Field Name Description
Active Indicates whether the service territory is meant to be used. If a territory is inactive, you can’t add members to it or link it to work orders, work order line items, or service appointments.
Address

An address to associate with the territory. For example, you can list the address of the territory’s headquarters. A service territory’s primary members use its address as their home base unless a different address is specified on the member record. If the Field Service managed package is installed, the home base is used to calculate travel for the first and last leg of the day.

Note
Note When defining an address, make sure that it’s geocoded. Entering a street address can be a requirement.
Average Travel Time (in minutes) The average travel time for the service territory in minutes. The value is added to the Work Capacity Usage for each scheduled service appointment in the service territory. The average travel time must include both travel time and the travel time buffer, if defined. See Work Capacity Usage (WCU).
Description The description of the territory.
Name The name of the territory.
Operating Hours The territory’s operating hours, which indicate when service appointments within the territory occur. Service resources who are members of a territory automatically inherit the territory’s operating hours unless different hours are specified on the service territory member record.
Parent Territory The territory’s parent service territory, if it has one. For example, a Northern California territory can have a State of California territory as its parent.
Top-Level Territory (Read only) The top-level territory in a hierarchy of service territories. Depending on where a territory lies in the hierarchy, its top-level territory can be the same as its parent.
Travel Mode The travel mode used for travel time calculations. The travel mode includes information about the type of transportation, such as a car or walking, whether a vehicle can take toll roads, and whether a vehicle is transporting hazardous materials.
Typical In-Territory Travel Time Estimated number of minutes needed to travel from one location to another within the service territory. You can use this field in Apex customization.
## Service Territory Member Service territory members are service resources who are available to work in the service territory.
Field Name Description
Address The member’s address. For example, you can list the related service resource’s address in this field.
End Date The date when the service resource is no longer a member of the territory. If the resource is scheduled to work in the territory for the foreseeable future, leave this field blank. This field is useful for indicating when a temporary relocation ends.
Member Number (Read only) An auto-generated number identifying the service territory member.
Operating Hours The member’s operating hours, which are inherited from the service territory.
Service Resource The service resource assigned to the service territory.
Service Territory The service territory that the service resource is assigned to.
Start Date The date when the service resource becomes a member of the service territory.
Territory Type
  • Primary: Where the resource works most often. For example, near their home base. Service resources can have only one primary territory at a given time.
  • Secondary: Where the resource can be assigned to appointments if needed. Service resources can have multiple secondary territories with overlapping dates.
  • Relocation: Representing a temporary move. Resources with relocation territories are always assigned to appointments within their relocation territories during the specified relocation dates.

For example, a service resource can have these territories.

  • Primary territory: West Chicago
  • Secondary territories:
    • East Chicago
    • South Chicago
  • Relocation territory: Manhattan, for a 3-month period
## Service Territory Location Service territory locations represent locations that belong to a service territory, such as a warehouse located inside a territory. | Field Name | Description | | --- | --- | | Location | The related location. | | Service Territory | The related service territory. | | Service Territory Location Number | An auto-generated number identifying the territory location. | #### See Also - [Create Service Territories for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_create_territories.htm&release=264.0.0&type=5 "Organize your field service workforce by creating service territories from Guided Setup or from the Service Territories tab. Tailor these territories to represent geographic regions—such as cities, counties, or neighborhoods—or functional areas such as field sales and field service, depending on your business needs. For utility customers, service territories can include specific business units such as Gas or Electric. The territory location is stored in the address section. If you plan to build out a hierarchy of service territories, create the highest-level territories first.") - [Guidelines for Creating Service Territories for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_territory_guidelines.htm&release=264.0.0&type=5 "Learn how to use service territories to track where your field service team works and to organize your field workforce.")