--- schema_version: "1" id: 95f1a5bbfea6c5df36d61412ec39a81628647072be7c8dc86e09c5dc9b0fbdbe title: Field Service Objects collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_standard_objects.md canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_standard_objects.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: c86de45fe551e359e40b46454b6a36077ba17577c385120962017fadaf9da3bd description: When you enable Field Service, you gain access to a suite of standard Salesforce objects. The Field Service managed package also includes custom objects that support its scheduling and optimization features. products: - Field Service release: "264" --- # Field Service Objects When you enable Field Service, you gain access to a suite of standard Salesforce objects. The Field Service managed package also includes custom objects that support its scheduling and optimization features. ### Required Editions
Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png) Note This list doesn’t include sharing, feed, or history objects. ## Standard Objects | Object Name | Definition | Tab in Salesforce? | | --- | --- | --- | | Address | An address associated with a location. |   | | App Extension | A link between the Field Service mobile app and other mobile apps. |   | | Appointment Bundle Aggregation Duration Downscale | Sums the duration of the bundle members, reduced by a predefined percentage. |   | | Appointment Bundle Aggregation Policy | Policy that defines how the property values of the bundle members are aggregated and assigned to the bundle. |   | | Appointment Bundle Config | General parameters that define the behavior of the bundle. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Appointment Bundle Policy | Policy that defines how the bundling of service appointments is handled. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Appointment Bundle Policy Service Territory | A link between the Bundle Policy and the Service Territory. |   | | Appointment Bundle Propagation Policy | Policy that defines which property values are inherited from the bundle to the bundle members or are assigned as constant values in the bundle members. |   | | Appointment Bundle Restriction Policy | Policy that defines the restrictions that are considered while forming a bundle. |   | | Appointment Bundle Sort Policy | Policy that defines the properties by which the bundle members are sorted within the bundle. Can also be used in the automated mode for determining the selection order of the bundle members. |   | | Assigned Resource | A service resource that is assigned to a service appointment. |   | | Associated Location | A location linked to a specific account. |   | | Asset Downtime Period | A downtime period associated with an asset. |   | | Asset Warranty | A warranty term associated with an asset. |   | | Digital Signature | A captured signature from a field service customer or mobile worker. |   | | Expense | An expense such as tools or travel costs linked to a work order. |   | | Expense Report | A report that summarizes expenses. |   | | Expense Report Entry | An expense that’s included in an expense report. |   | | Field Service Mobile Settings | A collection of settings related to the Field Service mobile app. |   | | Field Service Object Change | A change made to one of a service appointment’s tracked fields. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Field Service Object Change Detail | Details of a change made to one of a service appointment’s tracked fields. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Job Profile | A set of skills used to match service resources to shifts. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Linked Article | A knowledge article version that is attached to a work order, work order line item, or work type. |   | | Location | A warehouse, site, van, or plant, usually where inventory is stored or used. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Maintenance Asset | An asset associated with a particular maintenance plan. The plan’s work orders list the asset associated with it. |   | | Maintenance Plan | A plan for preventive maintenance on assets. Work orders are generated for all maintenance visits. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Maintenance Work Rule | A reoccurring maintenance item. |   | | Mobile Settings Assignment | The assignment of a field service mobile settings configuration to a user profile. |   | | Operating Hours | Field service hours that you can define for service territories, service territory members, and accounts. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Product Consumed | A product from your inventory that was used to complete a work order or work order line item. |   | | Product Item | A portion of your inventory stored at a particular location. Every product item is linked to a product and a location. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Product Item Transaction | Represents the restocking, consumption, or stock adjustment of a product item. |   | | Product Request | A request for inventory. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Product Request Line Item | A subdivision of a product request, associated with a particular product. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Product Required | A product that is required for the completion of a work order or work order line item. |   | | Product Service Campaign | A set of activities to be performed on a product service campaign asset, such as a product recall for safety issues or product defects. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Product Service Campaign Item | A product service campaign's asset. |   | | Product Transfer | The transfer of inventory from one location to another. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Product Warranty | A warranty term associated with a product. |   | | Recordset Filter Criteria | A filter that uses field values from a source object to filter records in another object. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Recordset Filter Criteria Rule | The individual rules that make up a recordset filter criteria. Rules map fields to values. |   | | Resource Absence | A time period in which a service resource is unavailable to work. |   | | Resource Preference | The designation of a service resource as preferred, required, or excluded on specific accounts or work orders. |   | | Return Order | The return or repair of inventory or products. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Return Order Line Item | A subdivision of a return order. |   | | Service Appointment | An appointment to perform field service work for customers. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Service Appointment Status | Corresponds to the Status field on service appointments. |   | | Service Crew | A group of service resources that can be assigned to field service work as a unit. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Service Crew Member | A service resource that belongs to a service crew. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Service Report | A customer-facing report summarizing the status of a service appointment, work order, or work order line item. |   | | Service Report Template | A template for service reports. |   | | Service Resource | A user or crew who can perform field service work. You can assign service resources to service appointments and specify each resource’s skills, service territory, and availability. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Service Resource Capacity | The maximum number of scheduled hours or number of service appointments that a capacity-based service resource can complete within a specific time period. |   | | Service Resource Skill | A skill assigned to a service resource. You can specify skill level and expiration. |   | | Service Territory | A region in which field service work is performed. You can assign service resources to territories and create territory hierarchies. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Service Territory Location | A location associated with a particular service territory. |   | | Service Territory Member | A service resource who is assigned to a particular service territory. |   | | Shift | A record used to schedule service resources. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Shift Pattern | A pattern of shift templates used to define groups of commonly used shifts. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Shift Pattern Entry | Shift pattern entries link shift templates to a shift pattern. |   | | Shift Template | A template used to define commonly used shifts. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Shipment | A shipment of inventory between locations. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Shipment Item | An item included in a shipment. |   | | Skill | A certification or area of expertise. |   | | Skill Requirement | A skill that is required to complete a particular field service task. Skill requirements can be added to work types, work orders, and work order line items. |   | | Time Sheet | A log of a service resource’s time and attendance. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Time Sheet Entry | A period when a service resource performs a specific function. |   | | Time Slot | A period in a day when field service work can be performed. Operating hours consist of one or more time slots. |   | | Warranty Term | Details of the benefits offered under a warranty. |   | | Work Capacity Availability | The available work capacity for a specific time and service territory. |   | | Work Capacity Limit | The capacity limit in a specific service territory for a workstream or for the whole service territory in a given period. |   | | Work Capacity Usage | The capacity usage in a specific service territory for a workstream or for the whole service territory in a given period. |   | | Work Order | Represents work to be performed for a customer. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Work Order Line Item | A subtask on a work order. |   | | Work Order Status | Corresponds to the Status field on work orders. |   | | Work Order Line Item Status | Corresponds to the Status field on work order line items. |   | | Work Type | A template that helps you standardize your work orders. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Work Type Group | A category of work types that’s used to define work-type-based scheduling limits. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Work Type Group Member | A work type that belongs to a particular work type group. |   | The following objects are available even if Field Service isn’t enabled. These objects are often used in field service tasks. | Object Name | Definition | Tab in Salesforce? | | --- | --- | --- | | Asset | A purchased or installed product. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Asset Relationship | A relationship between two assets that represents a replacement or upgrade. |   | | Contract Line Item | A subdivision of a service contract, typically representing a product covered by the service contract. |   | | Entitlement | Represents the level of support that a customer is entitled to. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Product | A product or service that your business sells. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Service Contract | Represents a service-level agreement, such as a warranty or subscription. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Skill | A capability required to perform tasks. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Work Order | A record that tracks work to be performed for customers. Work orders can have their own service appointments and work order line items. | ![green checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png) | | Work Order Line Item | A subdivision of a work order, often representing a task to be completed. |   | ## Custom Objects The following objects are provided by the Field Service managed package. You can view them in Setup and create custom tabs for them. Customize these objects only based on Salesforce recommendations. | Object Name | Definition | | --- | --- | | Appointment Dependency | A scheduling dependency between two service appointments. | | Crew Management User Settings | A user’s crew management preferences. | | Crew Management User Settings Territory | A user’s crew management preferences for the most recently loaded service territory. | | Criteria | Custom criteria added to a scheduling recipe. | | FSL Operation | Used in data processing. | | Gantt Filter | A custom filter that controls what data appears in the Gantt. | | Gantt Palette | A palette used to color-code service appointments on the Gantt. | | Map Polygon | A custom polygon, which typically represents a service territory. | | Optimization Data | Schedule optimization data and results. | | Optimization Request | A request to optimize the schedule, created when a scheduled optimization job runs or a user triggers an optimization action. | | Scheduling Policy | A set of work rules and service objectives that guides schedule optimization. | | Scheduling Policy Objective | A service objective assigned to a specific scheduling policy. | | Scheduling Policy Work Rule | A work rule assigned to a specific scheduling policy. | | Scheduling Recipe | A collection of optimization settings that dictate how to address a scheduling event such as an appointment cancellation. | | Service Objective | A scheduling goal in an optimization operation. | | SLR Cache | Cached data used in street-level routing. | | Territory Optimization Request | A schedule optimization request for a specific service territory. | | User Setting | The user’s Classic Dispatch Console preferences, such as the last filters used. Don’t customize. | | User Setting Territory | A user’s Classic Dispatch Console preferences for the most recently loaded service territory. | | User Territory | A relationship between a user and the service territory that they belong to. | | Work Rule | A rule that narrows the list of candidates for a service appointment. | | Work Rule Entry | Supplemental details for a work rule such as flexible break parameters. | #### See Also - [Set Up Field Service Basics](https://help.salesforce.com/s/articleView?id=service.fs_set_up.htm&release=264.0.0&type=5 "Build and manage the central features of Agentforce Field Service and Operations (formerly Field Service). With help from Salesforce Go, set up your workforce and service territories, set up inventory tracking, and get started with work orders and maintenance plans.") - [Field Service Developer Guide](https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/field_service_dev)