---
schema_version: "1"
id: 8f95586c764f22275f667b45ee67a85897ae1e26f8d96609e4293d33face5eff
title: Skill Fields for Field Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_skill_fields.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_skill_fields.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 210196c5726f8535c18b8cbbf80c68a3689f4a5fb9687fd9aa0753da656b0b85
description: Skills represent certifications and areas of expertise in your field service workforce. Skills, service resource skills, and skill requirements have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.
products:
  - Field Service
release: "264"
---
# Skill Fields for Field Service

Skills represent certifications and areas of expertise in your field service workforce. Skills, service resource skills, and skill requirements have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

## Skill

Skills represent a certification or area of expertise. They are created in Setup.

 
| Field Name | Description |
| --- | --- |
| Name | The name of the skill. |
| Description | The description of the skill. |
| Developer Name | The unique name of the skill in the API. |

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note When you create a skill, leave the Assign Users and Assign Profiles sections blank. They are specific to Chat, which also uses skills.

## Service Resource Skill

Service resource skills are skills that are assigned to a service resource. They appear in the Skills related list on service resource detail pages.

 
| Field Name | Description |
| --- | --- |
| End Date | The date when the skill expires. For example, if a resource must be re-certified after six months, the end date would be the date their certification expires. |
| Service Resource | The resource who possesses the skill. |
| Skill | The skill the resource possesses. |
| Skill Level | The resource’s skill level. Skill level can range from zero to 99.99. |
| Start Date | The date when the resource gains the skill. For example, if the skill represents a certification, the start date would be the date of certification. |

## Skill Requirement

Skill requirements are skills that a service resource needs to complete a task. They appear in the Skill Requirements related list on work type, work order, and work order line item detail pages.

 
| Field Name | Description |
| --- | --- |
| Related Record | The work order, work order line item, or work type that the skill is required on. |
| Skill | The required skill. |
| Skill Level | The required skill level. Skill level can range from zero to 99.99. |

#### See Also

- [Create Skills for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_create_skills.htm&release=264.0.0&type=5 "Assign skills to service resources to represent certifications or areas of expertise. Add skill requirements to work types, work orders, and work order line items to indicate the skills needed to complete the work.  If you select the Match Skill Level field in the Match Skills work rule, service appointments are only scheduled to service resources who have the same or higher skill level requirement.")
- [Add Required Skills to Work Orders or Work Types for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_required_skills.htm&release=264.0.0&type=5 "Ensure that every field service appointment is assigned to a service resource with the right skills. Add skill requirements to work types, work orders, and work order line items so they can be checked against a service resource’s assigned skills.")