---
schema_version: "1"
id: 721d36fa50bd64a3927cd61562a4a6c0e7778dc9cc5cdb8442d45311b315513d
title: Manage Your Shift Schedule in Field Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_shifts_view.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_shifts_view.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ceb527c8b56bf27fe52fb97a7c8aadcda3fb11b1598317440c9c5da64b31edd2
description: Identify which shifts are covered, and which ones still require a worker to confirm that they’re available. The list view for shifts lets you examine upcoming shifts and their status. Switch to the schedule view to see shifts grouped by service territory or job profile in a calendar.
products:
  - Field Service
release: "264"
---
# Manage Your Shift Schedule in Field Service

Identify which shifts are covered, and which ones still require a worker to confirm that they’re available. The list view for shifts lets you examine upcoming shifts and their status. Switch to the schedule view to see shifts grouped by service territory or job profile in a calendar.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d130192e72">User
              Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d130192e72 ">To view shifts</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d130192e72 ">
              <p>Field Service Standard</p>
              <p>AND</p>
              <p style="margin-bottom:0;">View on Shift, Job Profiles, Service Resource, and Service
                Territory</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From the App Launcher, click **Shifts**.
2. Navigate to a list view other than the Recently Viewed list view, such as the All Shifts list view or a custom list view. Click the dropdown menu next to the list view name, and select the name of the list view that contains the shifts you want to see.
3. Optionally, define filters to change which shifts appear.
4. To view upcoming shifts in a calendar, click ![Table icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_shifts_table_icon.png) and select ![Schedule icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fsl_schedule_icon.png).
    
    ![The table icon in the Shift tab.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fsl_shift_icons.png)
    
    1. To see a calendar of shifts that are assigned to each job profile, click the **Shifts** tab.
    2. To see a calendar of shifts that are assigned to each service resource, click the **Resources** tab.
    
    ![Shift schedule view showing shifts grouped by job profile.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_shift_schedule_view.png)

Keep these considerations in mind when you work with shifts.

General

- To create a shift, choose from the New, New from Pattern, and New from Template actions. Or hover in an empty space and select **\+ New Shift**.
- In the calendar view, to see shift assignments in the time zone of the resource, turn on the Territory Time Zone toggle. Toggle it off to see the schedule in your time zone.
- If the managed package is installed, availability for confirmed shifts appears on the Gantt.

Color-coding and icons

- A horizontal color stripe on each shift shows the status. You can't customize the status color-coding. The colors are:
    - Tentative—orange
    - Published—blue
    - Confirmed—green
- Background colors can identify or highlight shifts of different types. You set the background color on the shift, or the color is inherited from the shift template.
- Resource absences are shown on the shift schedule. Absence cells are color-coded with a gray background.
- Nonstandard shifts are marked with a red icon.

Limitations

- Up to 300 resource absences display in the Shift tab. If a resource belongs to multiple territories, you see an absence for the resource in each service territory.
- On the Shifts tab, you can’t use the quick search box to filter.
- The NOT operator isn’t supported when you define filter logic for shifts. If your filter logic uses NOT, we recommend adjusting the filter type instead, for example by using the `does not contain` operator.
- Bulk actions aren’t visible on the schedule view.

#### See Also

- [Add Field Service Shifts](https://help.salesforce.com/s/articleView?id=service.fs_shifts_create_all.htm&release=264.0.0&type=5 "Shifts in Field Service determine when your workforce is available to be assigned service appointments. Shifts differ from Operating Hours in that for shifts you can define single time periods for which you need workforce coverage. This capability lets you flexibly assign your shift-based workforce to service appointments. Shift-based workforces have varying availability, such as contractors, retail workers, healthcare workers, and on-call staff. You can use predefined patterns to quickly create a set of standard shifts for weekdays and weekends.")
- [Define Which Appointments Can Be Scheduled During Shifts](https://help.salesforce.com/s/articleView?id=service.fs_rfc_create.htm&release=264.0.0&type=5 "Similar to how you use designated time slots on operating hours, in Field Service, you can use Record set Filter Criteria to define and designate which appointments can be scheduled to service resources during shifts. Create Recordset Filter Criteria based on service appointment field values, and then add the filter to a shift so that only relevant appointments get scheduled.")
- [Assign and Update Field Service Shifts](https://help.salesforce.com/s/articleView?id=service.fs_shifts_assign.htm&release=264.0.0&type=5 "In Field Service, make sure that shifts are staffed by assigning them to a service resource. You can assign shifts individually or update the assignee and status in bulk.")
- [Color-Code Field Service Shifts](https://help.salesforce.com/s/articleView?id=service.fs_shift_background_color.htm&release=264.0.0&type=5 "Use a background color to identify different types of shifts in the Field Service schedule view and dispatch console. Background colors let you add visual information that works along with status-based horizontal color bars in shift cells. You can add a background color to a shift or a shift template.")
- [Nonstandard Field Service Shifts](https://help.salesforce.com/s/articleView?id=service.fs_shifts_nonstandard_shifts.htm&release=264.0.0&type=5 "Nonstandard shifts in Field Service are shifts not sought by mobile workers for various reasons, such as inconvenient hours or increased workload. Identifying and marking shifts as non-standard helps the shift planner assign shifts in a more equitable and balanced way, which can reduce dissatisfaction and attrition.")
- [Field Service Guidelines for Shift Availability](https://help.salesforce.com/s/articleView?id=service.fs_shifts_guidelines.htm&release=264.0.0&type=5 "Learn how to define valid shifts and show when your workers are available for shift work. Shifts can work alone or alongside operating hours and service territory memberships to define workforce availability. Designate shifts to show availability for specific types of work or tasks, or for specific territories. For example, you can designate an on-call shift for emergency appointments only.")