---
schema_version: "1"
id: ba02828f673ce5c2ca8f8248cb37da1f994afcf8074ad2bf8061dd0f47a2b880
title: Add Field Service Shifts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_shifts_create_all.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_shifts_create_all.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ff01360dc7c64347f72dc695d3bdcc459b35ecfff47887552fae88ce989de194
description: Shifts in Field Service determine when your workforce is available to be assigned service appointments. Shifts differ from Operating Hours in that for shifts you can define single time periods for which you need workforce coverage. This capability lets you flexibly assign your shift-based workforce to service appointments. Shift-based workforces have varying availability, such as contractors, retail workers, healthcare workers, and on-call staff. You can use predefined patterns to quickly create a set of standard shifts for weekdays and weekends.
products:
  - Field Service
release: "264"
---
# Add Field Service Shifts

Shifts in Field Service determine when your workforce is available to be assigned service appointments. Shifts differ from Operating Hours in that for shifts you can define single time periods for which you need workforce coverage. This capability lets you flexibly assign your shift-based workforce to service appointments. Shift-based workforces have varying availability, such as contractors, retail workers, healthcare workers, and on-call staff. You can use predefined patterns to quickly create a set of standard shifts for weekdays and weekends.

- **[Create Flexible Work Shifts](https://help.salesforce.com/s/articleView?id=service.fs_shifts_create.htm&release=264.0.0&type=5)**  
    Create shifts that define availability for your mobile workers in Field Service. Shifts can vary from day to day or week to week so that you can assign workers for time periods that don’t follow a rigid pattern, such as rotating on-call duties or occasional overtime.
- **[Create Shifts from a Pattern](https://help.salesforce.com/s/articleView?id=service.fs_shifts_create_from_pattern.htm&release=264.0.0&type=5)**  
    In Field Service, create a set of shifts from a predefined pattern of shift templates. Assign a service territory and resource to quickly prepare the schedule.

#### See Also

- [Manage Your Shift Schedule in Field Service](https://help.salesforce.com/s/articleView?id=service.fs_shifts_view.htm&release=264.0.0&type=5 "Identify which shifts are covered, and which ones still require a worker to confirm that they’re available. The list view for shifts lets you examine upcoming shifts and their status. Switch to the schedule view to see shifts grouped by service territory or job profile in a calendar.")
- [Define Which Appointments Can Be Scheduled During Shifts](https://help.salesforce.com/s/articleView?id=service.fs_rfc_create.htm&release=264.0.0&type=5 "Similar to how you use designated time slots on operating hours, in Field Service, you can use Record set Filter Criteria to define and designate which appointments can be scheduled to service resources during shifts. Create Recordset Filter Criteria based on service appointment field values, and then add the filter to a shift so that only relevant appointments get scheduled.")
- [Assign and Update Field Service Shifts](https://help.salesforce.com/s/articleView?id=service.fs_shifts_assign.htm&release=264.0.0&type=5 "In Field Service, make sure that shifts are staffed by assigning them to a service resource. You can assign shifts individually or update the assignee and status in bulk.")
- [Color-Code Field Service Shifts](https://help.salesforce.com/s/articleView?id=service.fs_shift_background_color.htm&release=264.0.0&type=5 "Use a background color to identify different types of shifts in the Field Service schedule view and dispatch console. Background colors let you add visual information that works along with status-based horizontal color bars in shift cells. You can add a background color to a shift or a shift template.")
- [Nonstandard Field Service Shifts](https://help.salesforce.com/s/articleView?id=service.fs_shifts_nonstandard_shifts.htm&release=264.0.0&type=5 "Nonstandard shifts in Field Service are shifts not sought by mobile workers for various reasons, such as inconvenient hours or increased workload. Identifying and marking shifts as non-standard helps the shift planner assign shifts in a more equitable and balanced way, which can reduce dissatisfaction and attrition.")
- [Field Service Guidelines for Shift Availability](https://help.salesforce.com/s/articleView?id=service.fs_shifts_guidelines.htm&release=264.0.0&type=5 "Learn how to define valid shifts and show when your workers are available for shift work. Shifts can work alone or alongside operating hours and service territory memberships to define workforce availability. Designate shifts to show availability for specific types of work or tasks, or for specific territories. For example, you can designate an on-call shift for emergency appointments only.")