Shift templates have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
Shift Templates
| Field Name | Description |
|---|---|
| Active | Marks the shift template active. |
| Background Color | Color code shifts by adding a background color in hexadecimal format. |
| Description | Notes or context about the shift template. |
| Duration | The duration in hours of the shift. |
| Job Profile | The job profile assigned to the shift. |
| Non-Standard | Marks a shift as non-standard, such as evening or on-call shifts. |
| Owner Name | The owner of the shift template. |
| Shift Template ID | (Read only) The ID of the shift template. |
| Shift Template Name | The name of the shift template. |
| Start Time | The shift’s start time. |
| Time Slot Type | Sets the shift's time slot type, either Normal or Extended. If no time slot type is selected, shifts created from the template are marked Normal. |