Shift patterns and shift pattern entries have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
Shift Patterns
| Field Name | Description |
|---|---|
| Active | Marks the shift template active. |
| Description | Notes or context about the shift template. |
| Owner Name | The owner of the shift template. |
| Pattern Length | The number of days of the pattern. |
| Shift Pattern Name | The name of the shift pattern. |
Shift Pattern Entries
Shift pattern entries link shift templates to the pattern.
| Field Name | Description |
|---|---|
| Day Position | Applies the shift template to a specific day within the pattern. |
| Name | (Read only) Auto-generated number that identifies the shift pattern entry. |
| Shift Pattern | (Read only) The ID of the shift pattern. |
| Shift Template | (Read only) The ID of the linked shift template. |