---
schema_version: "1"
id: 893beb479e49ccb326d1705abbe288d8b8af7703e053a20984e834f80f4c7e31
title: Color-Code Field Service Shifts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_shift_background_color.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_shift_background_color.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 26581cfd87b817fd3d5fdb2ad8e9a4e4b41d9a6de142c03dde0ab2d80765be71
description: Use a background color to identify different types of shifts in the Field Service schedule view and dispatch console. Background colors let you add visual information that works along with status-based horizontal color bars in shift cells. You can add a background color to a shift or a shift template.
products:
  - Field Service
release: "264"
---
# Color-Code Field Service Shifts

Use a background color to identify different types of shifts in the Field Service schedule view and dispatch console. Background colors let you add visual information that works along with status-based horizontal color bars in shift cells. You can add a background color to a shift or a shift template.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d62354e57">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d62354e57 ">To view, create, and edit shifts:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d62354e57 ">View, create, and edit on Shifts, Job Profiles, Service Territories, Service
              Resources, Service Territory Memberships</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d62354e57 ">To view, create, and edit shift templates:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d62354e57 ">View, create, and edit on Shifts Templates, Job Profiles, Service Territories, Service
              Resources, Service Territory Memberships</td>

          </tr>
        </tbody>
      </table>

1. Edit the shift or shift template for which you want to add a background color. When you add a background color to a shift template, shifts created from the template inherit the background color.
2. Select a color in the Background Color field. You can use the color picker or enter a value in hexadecimal format.
3. Review the shift cell preview, then save your work.

Keep these considerations in mind for managing shift colors:

- To avoid visual clutter in the schedule view and Classic Dispatch Console, limit the number of background colors that you use. For example, pick 3-5 colors that your shift managers use to differentiate shift types.
- The text color changes automatically depending on the background color that you select. The shift text color is either white or black, whichever creates the highest color contrast to promote readability and accessibility.
- The shift status determines the color of a horizontal bar in each shift cell. You can’t update the default color scheme or replace it with a custom palette.
- Tentative shifts that don’t have a background color are highlighted in orange.
- Within a shift, the shift cell preview updates only if a service resource is assigned.

#### See Also

- [Manage Your Shift Schedule in Field Service](https://help.salesforce.com/s/articleView?id=service.fs_shifts_view.htm&release=264.0.0&type=5 "Identify which shifts are covered, and which ones still require a worker to confirm that they’re available. The list view for shifts lets you examine upcoming shifts and their status. Switch to the schedule view to see shifts grouped by service territory or job profile in a calendar.")
- [Add Field Service Shifts](https://help.salesforce.com/s/articleView?id=service.fs_shifts_create_all.htm&release=264.0.0&type=5 "Shifts in Field Service determine when your workforce is available to be assigned service appointments. Shifts differ from Operating Hours in that for shifts you can define single time periods for which you need workforce coverage. This capability lets you flexibly assign your shift-based workforce to service appointments. Shift-based workforces have varying availability, such as contractors, retail workers, healthcare workers, and on-call staff. You can use predefined patterns to quickly create a set of standard shifts for weekdays and weekends.")
- [Define Which Appointments Can Be Scheduled During Shifts](https://help.salesforce.com/s/articleView?id=service.fs_rfc_create.htm&release=264.0.0&type=5 "Similar to how you use designated time slots on operating hours, in Field Service, you can use Record set Filter Criteria to define and designate which appointments can be scheduled to service resources during shifts. Create Recordset Filter Criteria based on service appointment field values, and then add the filter to a shift so that only relevant appointments get scheduled.")
- [Assign and Update Field Service Shifts](https://help.salesforce.com/s/articleView?id=service.fs_shifts_assign.htm&release=264.0.0&type=5 "In Field Service, make sure that shifts are staffed by assigning them to a service resource. You can assign shifts individually or update the assignee and status in bulk.")
- [Nonstandard Field Service Shifts](https://help.salesforce.com/s/articleView?id=service.fs_shifts_nonstandard_shifts.htm&release=264.0.0&type=5 "Nonstandard shifts in Field Service are shifts not sought by mobile workers for various reasons, such as inconvenient hours or increased workload. Identifying and marking shifts as non-standard helps the shift planner assign shifts in a more equitable and balanced way, which can reduce dissatisfaction and attrition.")
- [Field Service Guidelines for Shift Availability](https://help.salesforce.com/s/articleView?id=service.fs_shifts_guidelines.htm&release=264.0.0&type=5 "Learn how to define valid shifts and show when your workers are available for shift work. Shifts can work alone or alongside operating hours and service territory memberships to define workforce availability. Designate shifts to show availability for specific types of work or tasks, or for specific territories. For example, you can designate an on-call shift for emergency appointments only.")