---
schema_version: "1"
id: af2a93cc9f60b62f7f75a5d8501349886f4dc641010e6648be557890239a08b7
title: Create Product Service Campaigns in Field Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_setup_product_service_campaigns.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_setup_product_service_campaigns.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 65e3e84d9a7221b4a48dd34f5327e1770b7913027b074d0e9dee57390afe57d0
description: Track and manage a product recall, manual firmware upgrade, safety or compliance audit, end-of-life communication, or similar product update.
products:
  - Field Service
release: "264"
---
# Create Product Service Campaigns in Field Service

Track and manage a product recall, manual firmware upgrade, safety or compliance audit, end-of-life communication, or similar product update.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

If your Salesforce org was created before Spring ’21, add the Product Service Campaign Item related list to Product Service Campaign.

## Manage a Product Service Campaign

Managing a product service campaign involves these steps.

- Create a product service campaign.
- Identify the assets affected and creating a product service campaign item for each asset. For product service campaigns with several tasks to complete, consider creating a work type.
- Create work orders and work order line items, return orders and return old line items, or a combination of both to complete the campaign tasks.

## Create a Product Service Campaign

- Navigate to Product Service Campaign and click **New**.
- Enter the details of the product service campaign.
- Save the record.

## Add Product Service Campaign Items

- Navigate to the Product Service Campaign, and from the Product Service Campaign Items related list and click **New**.
- Enter the details of the product service campaign item.
- Save the record.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Where there are many assets for the product subject to the product service campaign, create the product service campaign items using Data Loader.

## Add Work Orders and Return Orders

- Navigate to either Product Service Campaign or Product Service Campaign Items, and from the Work Orders and Return Orders or Work Order Line Items and Return Order Line Items related list, click **New**.
- Enter the details of the work order and return order or work order line items and return order line items.
- Save the record.