Provide Access to Asset Availability and Reliability Information in Field Service

Let Experience Cloud site users view or record asset downtime details and view information on asset availability and reliability.

Required Editions

Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
  1. From Setup, enter Profiles in the Quick Find box, then select Profiles.
  2. Click the Experience Cloud site user profile you want to provide with access.
  3. Click Edit.
  4. Under Administrative permissions, select Field Service Standard.
  5. Under Standard Object Permissions, give read or read/write access to Assets. Save your changes.
  6. Under Field-Level Security, click View next to Asset.
  7. Click Edit and grant read access to the Availability and Reliability fields. Click Save your changes.
Note
Note Access to asset downtime related list is not available for guest users.