Salesforce Docs Portal

Set Up Field Service Asset Availability and Reliability Reporting

Get information on asset availability and reliability by recording details of asset downtime in Field Service.

Required Editions

Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
  1. From Setup, enter Profiles in the Quick Find box, then select Profiles.
  2. Click the profile you want to provide with access.
  3. Click Edit.
  4. Under Administrative permissions, select Field Service Standard.
  5. Under Standard Object Permissions, give read or read/write access to Assets. Save your changes.
  6. Under Field-Level Security, click View next to Asset.
  7. Click Edit and grant:
    1. read access to the Availability, Reliability, Cumulative Downtime, and Cumulative Unplanned Downtime fields.
    2. read/write access to the Average Uptime Per Day, Uptime Record End Date, and Uptime Record Start Date fields.
  8. Save your changes.
  9. Add the Average Uptime Per Day, Uptime Record End Date, and Uptime Record Start Date fields to the Asset page layout. Also add your choice of Availability, Reliability, Cumulative Downtime, and Cumulative Unplanned Downtime fields.

See Also