Review the Serialized Products and Serialized Products Transactions fields. Sometimes you can’t see or edit certain fields because of your page layout and field-level security settings.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
Serialized Products
Each serialized product has a serial number. They have these fields.
| Field Name | Description |
|---|---|
| Asset | The asset associated with the serialized product. |
| Expiration Date | The date the product expires. |
| Name | The name of the serialized product record (auto-generated). |
| Owner Name | The person who owns the serialized product. |
| Product | The product associated with the serialized product. |
| Product Item | The product item associated with the serialized product. |
| Serial Number | The serial number of the product. |
| Status | The status of the serialized product. |
Serialized Products Transactions
Serialized product transactions are auto-generated records that help you track the status change for a serialized product. They have these fields.
| Field Name | Description |
|---|---|
| Name | The number automatically assigned to the serialized product. |
| Serialized Product | The serialized product associated with the transactions. |
| Related Record | The product transfer or product consumed associated with the serialized product. |
| Transaction Type | The action that the transaction tracks. |