--- schema_version: "1" id: 915e0248029449eee9ac450af57f26305d4f58f582e134650773b5e54a74ec6c title: Work in the Field Service Scheduling Console collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_scheduling_console_parent.md canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_parent.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 01d2b0b3367f59f4cae5de7f58e2591df82af7920002757bd710fd870e397a32 description: The Scheduling Console provides a seamless, accessible dispatching experience by focusing on usability, productivity, and high performance. As of Summer '26, it replaces the original Classic Dispatch Console in Agentforce Field Service and Operations (formerly Field Service). products: - Field Service release: "264" --- # Work in the Field Service Scheduling Console The Scheduling Console provides a seamless, accessible dispatching experience by focusing on usability, productivity, and high performance. As of Summer '26, it replaces the original Classic Dispatch Console in Agentforce Field Service and Operations (formerly Field Service). ### Required Editions
Available in: Lightning Experience
The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._ Watch the video to see how the Scheduling Console transforms dispatchers from reactive schedulers into strategic orchestrators. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png) Note - The Scheduling Console is available to Experience Cloud site users. LWR sites aren't supported. - In orgs created in Winter ’27 or later, Scheduling Console is enabled by default. Built using Lightning Web Components and developed with extensive customer input, the Scheduling Console features an intuitive, sleek UI that reduces cognitive load and ensures easy navigation. To maximize output, the console supports high-performance workflows and multi-screen configurations, allowing dispatchers to manage dynamic Field Service environments with fewer clicks and zero friction. This efficiency is underpinned by a powerful Core Java and GraphQL backend that delivers a lightning-fast experience, utilizing server-side filtering and lazy loading to maintain rapid responsiveness even when processing thousands of service appointments and service resources simultaneously. ![Scheduling console UI](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/scheduling_console/fs_sched_console_ui.png) ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png) Note Field Service is now Agentforce Field Service and Operations. In some cases, we still use Field Service to refer to this product area in Salesforce applications and documentation. - **[Get Started with the Scheduling Console](https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_get_started.htm&release=264.0.0&type=5)** The Scheduling Console is the new dispatching workspace for Field Service, built to replace the Classic Dispatch Console. The two consoles can coexist during the transition period, giving you time to migrate before the Classic Dispatch Console is retired. - **[Set Up the Scheduling Console](https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_setup.htm&release=264.0.0&type=5)** Set up the Scheduling Console using Salesforce Go or by completing the steps manually. Salesforce enables the Scheduling Console for you. - **[Migrate Service Appointment Lists](https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_migrate_appt_lists.htm&release=264.0.0&type=5)** Migrate your existing custom service appointment lists from the Classic Dispatch Console to the Scheduling Console. The migration copies your lists and doesn't affect the originals. - **[Customize the Scheduling Console](https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_customize_settings.htm&release=264.0.0&type=5)** Adjust the layout, features, and policies of the Scheduling Console to give dispatchers the tools they need to work efficiently. - **[Custom Actions in the Scheduling Console](https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_custom_actions.htm&release=264.0.0&type=5)** Extend the Scheduling Console with custom actions that give dispatchers quick access to org-specific automations and workflows directly from the Gantt, service appointment list, map, and console header. - **[Features of the Scheduling Console](https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_features.htm&release=264.0.0&type=5)** Learn how the Scheduling Console works in Agentforce Field Service and Operations (formerly Field Service). - **[Keyboard Shortcuts in the Scheduling Console](https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_keyboard_shortcuts.htm&release=264.0.0&type=5)** Use keyboard shortcuts to navigate the Gantt, switch views, and act on service appointments faster in the Scheduling Console. - **[Actions in the Scheduling Console](https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_actions.htm&release=264.0.0&type=5)** Learn about the actions available in the Scheduling Console to manage service appointments, service resources, and resource absences. - **[Service Appointment List in the Scheduling Console](https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_appt_list.htm&release=264.0.0&type=5)** View service appointments in the Scheduling Console using a standard list view that supports global search and other functionalities. - **[Map Views and Routes in the Scheduling Console](https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_map_views.htm&release=264.0.0&type=5)** The map in the Scheduling Console gives dispatchers a clear geographical view of service resources and service appointments, with routes displayed directly. - **[Popovers in the Scheduling Console](https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_popovers.htm&release=264.0.0&type=5)** Popovers consolidate key information and actions into one unified view, giving dispatchers quick access to service resource details without navigating away. - **[Optimization in the Scheduling Console](https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_optimization_parent.htm&release=264.0.0&type=5)** Use optimization to automate scheduling decisions, resolve conflicts, and maximize resource efficiency directly from the Scheduling Console. - **[Plan Long-Cycle Work in the Scheduling Console](https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_long_term_views.htm&release=264.0.0&type=5)** Use long-term Gantt views to plan long-cycle work across weeks and months. You can balance regional workloads, see true availability, and manage appointments that span an extended horizon. - **[Manage Complex Work in the Scheduling Console](https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_complex_work.htm&release=264.0.0&type=5)** Use the Scheduling Console to manage and coordinate complex, multi-appointment jobs in one place. - **[Activity Tracker in the Scheduling Console](https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_activity_tracker.htm&release=264.0.0&type=5)** The Activity Tracker gives dispatchers a centralized, real-time view of all scheduling and optimization processes running in the Scheduling Console, so they can stay informed and in control while continuing their dispatching work. #### See Also - [Trailhead: Scheduling Console: Quick Look](https://trailhead.salesforce.com/content/learn/modules/scheduling-console-quick-look) - [Add the Scheduling Console to an Experience Builder Site](https://help.salesforce.com/s/articleView?id=service.pfs_scheduling_console_community.htm&release=264.0.0&type=5 "Add the Scheduling Console to an Aura site to give Experience Cloud site users access to its scheduling capabilities.") - [Work in the Field Service Classic Dispatch Console](https://help.salesforce.com/s/articleView?id=service.pfs_tab_and_console.htm&language=en_US) - [Agentforce for Field Service Dispatchers](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_dispatchers_parent.htm&release=264.0.0&type=5 "Supercharge the efficiency of your dispatchers by using Agentforce.")