--- schema_version: "1" id: b427adbafd85bd09af23164464c57acac69de72b59125261895b50ab1f3007d4 title: Manage Complex Work in the Scheduling Console collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_scheduling_console_complex_work.md canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_scheduling_console_complex_work.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: ac029682f1010c5162cfc7c3427c110e2133db265d981226dd7234845017d6c4 description: Use the Scheduling Console to manage and coordinate complex, multi-appointment jobs in one place. products: - Field Service release: "264" --- # Manage Complex Work in the Scheduling Console Use the Scheduling Console to manage and coordinate complex, multi-appointment jobs in one place. ### Required Editions
Available in: Lightning Experience
The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._ Complex work covers jobs that require multiple visits. A job can span multiple service appointments that share dependencies, such as a required order, a required time gap, or a shared resource. The Gantt highlights all related service appointments when you select a complex job, displaying the full sequence and enforcing stage dependencies automatically during scheduling. ## Optimize Operations with the Dependency Graph The Dependency Graph maps appointment connections interactively. Dispatchers can trace relationships, prevent delays, and adjust schedules safely to protect SLAs. Complex jobs often require sequential execution, where one task depends on another or relies on strict time windows. Unmonitored shifts in individual appointments can trigger domino-effect delays and cause service-level agreement breaches. The Dependency Graph translates raw data into a live visual map: - **End-to-end visibility:** View entire service chains instantly instead of navigating multiple individual records, saving dispatchers critical triage time. - **Impact analysis:** Evaluate how a single delay or resource change impacts subsequent appointments before making adjustments. - **Resource Aaccountability:** See assigned service resources across every link in the chain to streamline team coordination. ## Add the Visual Graph Component Before dispatchers can view dependency chains, an admin must add the Dependency Graph component using Lightning App Builder to one or both of these central hubs: - **Service Appointment Record Pages:** Ideal for detailed review during account management or customer inquiry calls. - **Service Side Panel:** Ideal for live dispatching and real-time schedule adjustments within the console. - **Admin Setup Note:** After you add the graph component using the Lightning App Builder, any user viewing a service appointment within a dependency chain gains immediate visibility into the graph. From **Setup**, enter Lightning App Builder in the Quick Find box, then select **Lightning App Builder**. Click **New** to create a Lightning page, or click **Edit** next to the designated Lightning page to edit the default page. See [Lightning Pages](https://help.salesforce.com/s/articleView?id=platform.lightning_page_overview.htm&type=5&language=en_US). ## View and Read Dependencies on the Canvas To trace a dependency chain and assess its impact across your schedule: - Select a service appointment. - Click **Edit** in the Action bar. - Select **More** > **Dependencies**. After the graph opens, interact directly with the canvas to inspect connections and resource assignments: - **Pan & zoom**: Move around the canvas by dragging, or use your touchpad or the on-screen zoom controls to adjust scale. - **Appointment nodes**: Each node represents a service appointment and displays key work details and assigned resources so you know who is running each phase. - **Dependency edges**: Connecting lines (edges) represent relationships. Hover over an edge to view a tooltip describing the dependency constraints. - **Merged lines for readability**: When appointments share multiple connections, the graph merges those edges into one to keep the view clean. Select any node to highlight its specific chain or jump straight to that record. - **Chain isolation & filtering:** Isolate an entire chain directly from the action bar: - **Highlight on Gantt:** Select **More** > **Highlight on Gantt** to locate the chain visually on your timeline. - **Show temporary list:** Select **More** > **Show List** to create a filtered list view of the connected appointments for batch operations. ## Managing Dependency Chains in the Scheduling Console The graph pairs directly with the Scheduling Console to give dispatchers full operational control over interconnected jobs. - **Visual risk indicators:** Icons on Gantt tiles and map markers instantly flag appointments that belong to a dependency chain. - **Rule violation warnings:** if a proposed change violates a chain constraint, the console generates automated warnings before an edit takes effect. - **Bulk unscheduling:** Unschedule an entire dependency chain in a single click by selecting any single appointment in the group, saving manual effort. - **Single-drag chain rescheduling:** If an entire chain relies strictly on _Immediately Follows_ dependencies, dispatchers can drag the first appointment to shift the entire job sequence.