---
schema_version: "1"
id: 6b4a707a9f647f3d08c8955ea7c7de6cfaef41091ac1f1dcf43582e8f8670a1b
title: Record Product Warranties in Field Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_record_product_warranties.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_record_product_warranties.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 138cc9e57da67693a89422b9a1a0404ffbec265507308171be46ab2d49ba69bd
description: Use Warranty Terms to record details of the labor, parts, expenses, and exchange options that you provide to rectify issues with products you sell or install.
products:
  - Field Service
release: "264"
---
# Record Product Warranties in Field Service

Use Warranty Terms to record details of the labor, parts, expenses, and exchange options that you provide to rectify issues with products you sell or install.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

To create a standard warranty, assign warranty terms to a product or product family. Then, when you sell or install a product, record details of additional or extended warranties along with exclusions and void terms.

Setting up warranty information involves these steps:

- Create warranty terms.
- Assign warranty terms to a product or product family.
- Create an asset and (if your admin hasn’t set up automation) add the standard warranty terms for the product.
- Enter additional or extended warranty terms for the asset.

**Create Warranty Terms**

1. Navigate to Warranty Terms, and click **New**.
2. Enter the details of the warranty term.
3. Save the record.

**Assign Warranty Terms to a Product**

1. Navigate to the Product, and from the Warranty Terms related list, click **New**.
2. Search for a warranty term.
3. Choose whether this warranty term applies to the product or product family.
4. Save the record.

**Enter Additional or Extended Warranty Terms for an Asset**

When an asset is created, it picks up the standard warranty terms for the product. You can then modify these terms or add new ones.

1. Navigate to the Asset, and from the Asset Warranties related list, click **New**.
2. Search for a warranty term or enter details of the warranty term.
3. Save the record.

#### See Also

- [Organize Products with Product Families](https://help.salesforce.com/s/articleView?id=sales.customize_productfamily.htm&type=5&language=en_US)