---
schema_version: "1"
id: afcd9bed23462f838bf19c9013e6f7a9c804118369763672bcb3cb50911d57a0
title: Record Asset Downtime in Field Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_record_asset_downtime.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_record_asset_downtime.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 02d3f042d670905af08aa8e49a3f148edb8c59a844486c28edad1d8237873274
description: Use the Asset Downtime Periods related list to record details of planned and unplanned downtime.
products:
  - Field Service
release: "264"
---
# Record Asset Downtime in Field Service

Use the Asset Downtime Periods related list to record details of planned and unplanned downtime.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

When an asset is shared, its asset downtime period records are also shared.

1. Open the asset record and the Related tab.
2. Next to Asset Downtime Periods, click **New**.
3. In Downtime Type, select Planned or Unplanned.
    
    ![New Asset Doewntime Record screen](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_asset_downtime_record.png)
4. Enter the date and time for the start and end of the downtime.
5. Enter a description of the reason for the downtime.
6. Save your changes.

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_example.png)

Example Enter details for downtime that occurs during the hours when the asset is expected to be available. For example, a public elevator in a retail store is expected to be available from 8 AM to 8 PM. In this example:

- Planned maintenance performed between 9 PM and 10 PM isn’t recorded as downtime.
- Unplanned maintenance performed between 7 AM and 9 AM is recorded as unplanned downtime from 8 AM to 9 AM.
- Unplanned maintenance performed between 1 PM and 11 AM the following day is recorded as two down time records:
    - Unplanned downtime from 1 PM to 8 PM on the first day.
    - Unplanned downtime from 8 AM to 11 AM on the second day.

If downtime outside the expected uptime is recorded, the reliability and availability figures are understated. In extreme cases, they can be reported as negative.