---
schema_version: "1"
id: 898ecd7d79f302df1c346a978756588440a103bb5e2cea38df7dedac199c00a8
title: Operating Hours Fields for Field Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_oh_fields.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_oh_fields.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9b06eb7f4a512a27cc04f768540ed44ce491dd30d8114a5184238cd389373226
description: Operating hours and time slots have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.
products:
  - Field Service
release: "264"
---
# Operating Hours Fields for Field Service

Operating hours and time slots have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

## Operating Hours

Operating hours can be assigned to service territories, service territory members, and accounts to indicate when they are available for field service work. Create operating hours via the Operating Hours tab.

 
| Field Name | Description |
| --- | --- |
| Description | The description of the operating hours. Add any details that aren’t included in the name. |
| Name | The name of the operating hours. For example: Summer Hours, Winter Hours, or Peak Season Hours. |
| Time Zone | The time zone that the operating hours fall within. |

## Time Slot

Time slots represent a time period within a day when field service work can be completed. After you create operating hours, create time slots for each day via the Time Slots related list.

 
| Field Name | Description |
| --- | --- |
| Day of Week | The day of the week when the time slot takes place. |
| End Time | The time when the time slot ends. |
| Name | The name of the time slot. The name is auto-populated to a day and time format—for example, Monday 9:00 AM - 10:00 PM—but you can manually update it if you wish. |
| Operating Hours | The operating hours that the time slot belongs to. An operating hours’ time slots appear in the Operating Hours related list. |
| Start Time | The time when the time slot starts. |
| Type | The type of time slot. Possible values are Normal and Extended. You may choose to use Extended to represent overtime shifts. |

#### See Also

- [Guidelines for Creating Operating Hours for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_oh_considerations.htm&release=264.0.0&type=5 "Operating hours in Field Service can represent the availability of a mobile worker for scheduled work (defined on the Service Territory or Service Territory Member record), appointment booking arrival windows (defined as a default in Field Service Settings, or per Work Order, via Entitlements), and customer availability requirements (Visiting Hours on the Work Order). Learn how to set operating hours for each scenario.")