---
schema_version: "1"
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title: Manage Field Service Outcome-Based Contracts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_obc_parent_page.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_obc_parent_page.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: de473e205ad24d4c7fc654b7799a056d2cf2131866a5b73e33d716fa7cef46c7
description: With Outcome-Based Contracts, service providers can provide their customers with an easy way to assess the compliance of a service contract by letting them track and measure service outcomes. Compliant service contracts ensure high quality of service and customer success.
products:
  - Field Service
release: "264"
---
# Manage Field Service Outcome-Based Contracts

With Outcome-Based Contracts, service providers can provide their customers with an easy way to assess the compliance of a service contract by letting them track and measure service outcomes. Compliant service contracts ensure high quality of service and customer success.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

Outcome-based contracts are result-based and focus on the outputs, quality, and outcomes of a provided service.

Service providers can provide their customers with measurable business KPIs to track and assess the quality of service they’re getting.

For example, letting customers track the charging speed of an electric vehicle ensures the on-time replacement of its battery.

Tying the quality of service to the achievement of specific, measurable performance standards and requirements also helps customers to better evaluate payment, contract extensions, or contract renewals.

You can evaluate the compliance of a service contract by creating contract line outcomes that capture data in an automated process that runs according to the criteria, frequency, and calculation method that you define.

When a service contract starts, the automated process records data and evaluates the compliance of the contract. The results that show whether the contract is compliant appear in the Compliance Status field of the contract line outcome.

- **[Set Up Outcome-Based Contracts](https://help.salesforce.com/s/articleView?id=service.fs_obc_set_up.htm&release=264.0.0&type=5)**  
    Assign users permissions to manage contract line outcomes for Outcome-Based Contracts and create recordset filter criteria that allow you to define the criteria to evaluate contract compliance.
- **[Create Contract Line Outcomes for Outcome-Based Contracts](https://help.salesforce.com/s/articleView?id=service.fs_obc_create_contract_line_outcomes.htm&release=264.0.0&type=5)**  
    Create and monitor contract line outcomes for Outcome-Based Contracts to easily evaluate the compliance of service contracts.