---
schema_version: "1"
id: 2bdad88b7dafd19cdc6948420e422a2e9e2a1dd5dbf50e45a20dae701ab10e5a
title: Discover Field Service Features with My Service Journey
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_msj_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_msj_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a858f895bca11095637a6b7b3f10a1b262106d93b106564abf3688441c73ec57
description: Explore the My Service Journey app and discover features tailored to your specific field service goals.
products:
  - Field Service
release: "264"
---
# Discover Field Service Features with My Service Journey

Explore the My Service Journey app and discover features tailored to your specific field service goals.

Navigate Field Service capabilities through the interactive tiles in My Service Journey. Each tile opens a dedicated page that features product and licensing details, KPIs, essential resources, and implementation best practices.

![Capability Navigator tab within the My Service Journey app, showing all capabilities related to Mobile Worker Experience](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/msj_capability_.nav.png)

My Service Journey offers several ways to filter capabilities, including by business goal, service area, or edition. You can also view Quick Win capabilities—those with no or low implementation barriers—to get started right away. Any user in Enterprise, Unlimited, or Developer edition can access My Service Journey in the App Launcher.

![App Launcher with the My Service Journey app selected](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/msj_app_launcher.png)

When exploring field service capabilities, follow the links to [Salesforce Go](https://help.salesforce.com/s/articleView?id=xcloud.setup_salesforce_go.htm&language=en_US) for a centralized hub of content, feature setup and configuration, and usage tracking.

Click **Journey Map** to explore prescriptive capabilities across three phases: foundation, optimize, and elevate. Capabilities are organized into progressing initiatives to increase productivity and self-service. As you complete capabilities, your status is updated on the map.

![Journey Map tab of the My Service Journey app](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/msj_map.png)

You can select capabilities as favorites or share them with members of your team. If you find a capability you'd like to request access to, reach out to your Salesforce account executive directly in My Service Journey.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_tip.png)

Tip For quick access to your favorite features, add My Service Journey to your console app’s menu to pin specific capabilities as tabs.