---
schema_version: "1"
id: 3eb39255f6551bb40a5b90cf5038f3025b09e5801acf2a633bfa7a2967f1924d
title: Manage Field Service Scheduling
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/fs_manage_scheduling_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.fs_manage_scheduling_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 80d77cc466d15aeae55e8aca38eae85f4abbb2b205176c28b75c60cf0708fd1f
description: Take control of service appointment scheduling in Agentforce Field Service and Operations (formerly Field Service). Create an optimized schedule for your team and use out-of-the-box scheduling features.
products:
  - Field Service
release: "264"
---
# Manage Field Service Scheduling

Take control of service appointment scheduling in Agentforce Field Service and Operations (formerly Field Service). Create an optimized schedule for your team and use out-of-the-box scheduling features.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Field Service is now Agentforce Field Service and Operations. In some cases, we still use Field Service to refer to this product area in Salesforce applications and documentation.

- **[Manage Field Service Appointments](https://help.salesforce.com/s/articleView?id=service.pfs_schedule_policy.htm&release=264.0.0&type=5)**  
    Create, schedule, reschedule, and unschedule service appointments. Fix overlaps, group nearby appointments, and fill schedule gaps.
- **[Dispatch Field Service Appointments](https://help.salesforce.com/s/articleView?id=service.pfs_dispatch_console_parent.htm&release=264.0.0&type=5)**  
    Provide dispatchers with a central hub for viewing their team’s schedule and managing service appointments. As of Summer '26, dispatchers can use the Scheduling Console, which replaces the Classic Dispatch Console.
- **[Get Ready for Field Service Scheduling and Optimization](https://help.salesforce.com/s/articleView?id=service.pfs_customization.htm&release=264.0.0&type=5)**  
    Define your service appointment lifecycle, configure appointment booking settings, and get to know your Field Service scheduling policies, optimization settings, and sharing settings.
- **[Set Up Field Service Scheduling and Optimization Features](https://help.salesforce.com/s/articleView?id=service.pfs_set_up_features.htm&release=264.0.0&type=5)**  
    Explore all that Scheduling and Optimization has to offer in Field Service. Add travel modes, set optimization priorities and work capacity, reserve time slots for designated work, and more.
- **[Field Service Scheduling and Optimization Solutions](https://help.salesforce.com/s/articleView?id=service.pfs_solutions_sched_and_opt.htm&release=264.0.0&type=5)**  
    Salesforce Field Service is used by a wide variety of customers across many industries. The tasks and activities that you do can vary significantly depending on your industry, business model, and service operations model. At Salesforce, we relate your core business objectives, needs, and user workflows to a job you need to do. The jobs framework helps us understand what customers want to achieve by focusing on their needs and how the product or service can address them. The use cases identify the core job, large or small, that a user must perform, solve, or complete to succeed. Review the different use cases, understand what industries they're most common in, and learn about the scheduling and optimization features and solutions Field Service offers to solve them.
- **[Optimize Your Field Service Schedule](https://help.salesforce.com/s/articleView?id=service.pfs_optimization.htm&release=264.0.0&type=5)**  
    Use schedule optimization to create an optimal schedule and help comply with service-level agreements while minimizing travel time, overtime, costs, and no-shows.